Updated: March 09, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Some one has taken over my Facebook account, and have changed the recovery numbers and email

Hello, thank you for using Howly.
Why do you think the account was hacked?

Customer Replay

I know it's been hacked it's saying a different recovery email and number it was under *****@hotmail.com It's someone else name and now it's saying can't find my Facebook account


Do you have phone number linked to this account?

Customer Replay

My fone was stolen the other day and that's when it's
It was changed

If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com

Customer Replay

Ok looking now
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 351051

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Thank you!
Did you try to tap on THIS WASN`T ME ?

Customer Replay

No I am now only just seen this msg

Please, try to tap on the blue button.

Customer Replay

Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 308955
This not my details

I would recommend the following steps:

  1. Go to facebook.com/login/identify
    Find your account by searching for your phone number or email address.
  2. Select “No longer have access to these?”.
  3. On the"I've lost access to my login details" screen select "Start".
  4. Then add a new email address or you can choose to add a phone number instead.
  5. Next, you'll be offered to either enter the old password to your account that you remember or submit your ID document. If you do recover from your phone you may also be offered to take a video selfie.
  6. Follow the instructions on the screen depending on the option you've chosen. After that Facebook will contact you.
Customer Replay

Thank you I didn't realise it was so simple thank you again

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Your welcome
Is there anything else I can do for you today?

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