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Samsung TV QN49Q6FNAF can't connect to Samsung TV Plus after router reset
Short summary:
- Check if the Samsung Plus app is still installed by going to the app store on your TV.
- If the app is not found, check for software updates in the settings menu on your TV.
- If no updates are available, try resetting the smart hub.
- Follow the instructions to create a new smart hub.
- Check the app store again and Samsung Plus should be available.
Hello, thank you for contacting Howly!
Could you also specify: after resetting your router, the Samsung TV can't connect to Smart TV, did I get you right?
Yes the application Samsung TV plus disapeared and cannot install it again
Samsung TV is working for other apps
could you also specify, what troubleshooting have you done so far?
tried setting the TV but at certain point it ask me for a zip code. The VPN assigns a site as New York, USA but does not provide any specific ZIP code
Luis, let's try power cycling your Samsung TV, to do so, please, follow these steps:
1. Power off your Samsung TV and unplug it from its power source.
2. Now wait for 5 minutes and then plug back the TV into the power source.
3. Then power on the TV and check if the TV Plus issue is resolved.
done it
but problem persists
Let's try restoring TV Plus, follow the instructions, please:
1. With help of your remote follow this path:
Home > Live TV > Channel List > All > Edit Channels.
2. Once done, try finding Restore TV Plus.
OK Only live TV option says LIVE TV CABLE. When clicking it says NO SOURCE. No channel list
Could you additionally specify: do you have Guide button on your remote?
dont think so. There are volume buttons at the bottom that say VOL and CC/VD and te other says CH
Tell me, please, do you know which button on your remote is the Smart Hub button?
No, very sorry
It should bring you to the TV menu, I suppose it should be the button with a house on it
Please, try to tap it and tell me if you see "Apps" icon there
ok that's clear
So do you see the "Apps" icon there?
yes there is an Apps button. No samsung TV app here
Great, tap the "Apps", please
I search there before for samsung TV plus but no luck
Let`s check for software updates on your TV. Samsung Plus may have been removed or replaced in a software update. To check for updates, go to the settings menu on your TV and look for the "Software Update" or "System Update" option
No updates available
it seems to be working now
Samsung TV plus is back and working!
Wow, great!
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