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Samsung tablet galaxy tabb s6 light will not connect to internet
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
reset modem several times. turning on and off tablet. watched videos on the problem. I also do not have a shut down button. this tablet is only 5 months old.
I see, thanks
It has not been in water either.
Can you ensure the Samsung tablet's software is up to date: Settings > Software update > Download updates manually
can not do that, it will not connect to the internet. the last time it updated was 11/3/22
Okay
cannot do a factory reset..no internet
Try this as well: Go in to Settings > Connections > Wi-Fi > Toggle Wi-Fi on > Advanced > Manage networks > Delete the network, restart the phone and connect it to it again.
where is the advance, if I turn on and off wi-fi i dont see an advace
There should be an icon with three vertical dots
Let me know please if you see it
where
found it
Connections > Wi-Fi
Okay
Please go to Advanced
Manage networks > Delete the network
I have sort, clean up pages and settings
Please follow to Settings and let me know
let you know what
What do you see next
home screen settings
Thanks
*****, make sure you are done with these steps:
- From Settings, tap Connections > Wi-Fi, and then tap to turn on Wi-Fi (toggle on)
- Tap More options > Advanced.
More options has three vertical dots icon
when I tap on wi-fi, it turns of, when I tap it back on I dont see advanced or options
When you toggle Wi-Fi on do you see three vertical dots icon (More options)?
no
Okay
Please make sure you have already turned on Mobile hotspot
- From the Home screen, tap Apps.
- Tap Settings.
- Tap Mobile hotspot and tethering
- Tap the slider to turn Mobile hotspot on
advanced features is under setting for me on my tablet
I will be right back
Okay, then please proceed with the following steps:
- From the Home screen, tap Apps
- Tap Settings
- Tap Mobile hotspot and tethering
- Tap Mobile hotspot.
- Tap MORE > Configure Mobile hotspot.
Let me know then please
bluetooth tethering is on, there is no place to select configure mobile hotspot.
Do you see any options or icons when you are on Mobile hotspot screen?
more connection settings, samsung cloud and secure wi-fi and quick share
Please choose More connection settings and let me know what do you see next
nearby device sharing, printing, vpn and private dns
and ethernet
*****, please go to home screen
there
Open Settings > Tap Connections
there
Okay
Tap Wi-Fi > Tap Settings icon (Gear icon)
no gear icon
It should be beside connected network
no
are we talking a tablet or phone
Samsung Galaxy Tab S6 Lite tablet
okay
Currently do you have a connection with the desired hotspot, the one is not working?
If no - please try to connect
I tried hot sot on my phone to connect, doesnt work either
I see, but have you tried to connect to a desired hotspot now?
what is that, I only have one hotspot
Okay, what do you see when you try to connect? Do you get any error message?
no
Does it connect to hotspot but you have no internet or does it never connect to hotspot
no
Please clarify
Connected but no internet or always rejecting the connection?
no errors
either one
I see
In this case I recommend you to perform hard reset for your S6 Lite
- Go to Settings
- Swap down to General Management
- Tap on Reset option
- Select Reset Network Settings
- Tap on Reset settings and confirm with pattern
- Confirm by tapping on Reset
- Wait till you see "Network Settings reset" message
- When it disappear yours network settings were reset
got the network settings rest message
Let me know when it's gone
its gone
Okay
Then I recommend you to restart a tablet
Let me know when you're done
I do not have a restart button as I stated earlier
Press and hold the power or unlock button on the Samsung Galaxy Tab S6 Lite until a screen with various options appears
Among the options that are displayed on the screen of the Samsung Galaxy Tab S6 Lite we choose "Restart". If a confirmation message appears, press accept
The "Restart" button will appear again to confirm that you want to restart your Galaxy Tab S6 Lite, press to confirm
The device will turn off and on again to perform the reboot, wait a few seconds or minutes. When it is turned on again, it will request the PIN code of the SIM card and the pattern, fingerprint or unlock code
done
Okay, then please try to connect your hotspot now
nope not working
Has it paired with hotspot or the connection request was rejected?
no paired or rejected
Does your S6 display the name of the hotspot?
yes we finally got it
Okay, have you tried to connect to it?
I am working on that now
Okay, let me know then please
yes I am getting everything
Okay, *****
now I want my button back to turn off the tablet
will the tablet work with wifi now or just hotspot
Press and hold the power or unlock button on the Samsung Galaxy Tab S6 Lite until a screen with various options appears
Sorry, do you want to turn off your S6?
If your S6 has connected to hotspot/Wi-Fi - you will have internet
when I turn on the wifi it says I no connection
What particular message do you get?
I cant stay on hotspot, it cost $ when on too long
Do you have a working router nearby?
yes
You may try to connect to router then
okay hang on
Sure, take your time
did
now not working again
it does not work with hotspot or wi-fi again
Have you tried to repeat what we have done before, *****?
no, but why is it not connecting to
wi-fi
Maybe your device doesn't support hotspot and wifi same time
Let's try to set up it again, *****
i turned off bluetooth to get wi-fi
Is it works right now?
I had to turn my hotspot back on my phone
I got you
even with hotspot, it is not connecting again
Please follow these steps, *****:
- Go into Settings >
- Connections >
- Wi-Fi >
- Toggle Wi-Fi on >
- Advanced >
- Manage networks >
- Delete the network, restart the phone and connect it to it again.
on my phone or tablet
The device which is not connecting to wifi, please
tablet
Yes, please
that does no work, i dont have forget network
You need to tap on your network or tap, or hold to open an additional menu, or there may be an arrow to open setting
working on it
Keep me updated if you have any issues, please!
noth
May I ask you, please, are any other devices that can connect to wifi to check does it work properly?
ok I think I got it, and on wi-fi, not hotspot
I got you
But, I still need explicted directions to get the buttons back. step by step directions please
You want to change all settings back, please?
no, i want my on off buttons back
I'm sorry may you, please, explain what that buttons are?
To turn on and off Wi-Fi?
i dont have the buttons my screen that will turn off the tablet
Oh, I got you
You need to press a power button on the side of the tablet, please
how long
From 5 till 15 seconds, time may differ on devices
ok
You may reboot it immediately after it turn off
it wont turn off
May you please unlock the screen and press and hold power button
The menu should appear
how do I unlock the screen
You need just to enable it, please
where
Can you see your apps on tablet right now, is the screen turned on?
yes
Okay, now you need to hold the power button, press it and hold until tablet turn off, please
ok
Thank you!
okay it is off
Now turn it on, please, and after that try to connect
connect to what? I have wi-fi now. I want the button on screen to turn off table, I dont want to hardboot each time
Unfortunately, there are no way to add such button to any device, I'm sorry for that
i will figure out the rest thank you
You are welcome!
Do you have any additional questions I can help you with?
thank you for all your help, I apprec very much
Thank you for chatting with us today!
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