Created: February 1, 2023

Samsung tablet galaxy tabb s6 light will not connect to internet

It also does not have on off button I have reset my modem several times and that does not work either. Our TV and computer and phones all hook up to the intenet as well. the hotspot on the tablet is not working either. Help please
Last Edit: February 1, 2023
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Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
reset modem several times. turning on and off tablet. watched videos on the problem. I also do not have a shut down button. this tablet is only 5 months old.
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see, thanks
Customer Reply
It has not been in water either.
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Can you ensure the Samsung tablet's software is up to date: Settings > Software update > Download updates manually
Customer Reply
can not do that, it will not connect to the internet. the last time it updated was 11/3/22
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Customer Reply
cannot do a factory reset..no internet
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Try this as well: Go in to Settings > Connections > Wi-Fi > Toggle Wi-Fi on > Advanced > Manage networks > Delete the network, restart the phone and connect it to it again.
Customer Reply
where is the advance, if I turn on and off wi-fi i dont see an advace
Alex Sherwin
Alex Sherwin Tech Expert & Writer
There should be an icon with three vertical dots
Let me know please if you see it
Customer Reply
where
found it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Connections > Wi-Fi
Okay
Please go to Advanced
Manage networks > Delete the network
Customer Reply
I have sort, clean up pages and settings
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please follow to Settings and let me know
Customer Reply
let you know what
Alex Sherwin
Alex Sherwin Tech Expert & Writer
What do you see next
Customer Reply
home screen settings
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thanks
*****, make sure you are done with these steps:
1. From Settings, tap Connections > Wi-Fi, and then tap to turn on Wi-Fi (toggle on)
2. Tap More options > Advanced.
More options has three vertical dots icon
Customer Reply
when I tap on wi-fi, it turns of, when I tap it back on I dont see advanced or options
Alex Sherwin
Alex Sherwin Tech Expert & Writer
When you toggle Wi-Fi on do you see three vertical dots icon (More options)?
Customer Reply
no
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Please make sure you have already turned on Mobile hotspot
1. From the Home screen, tap Apps.
2. Tap Settings.
3. Tap Mobile hotspot and tethering
4. Tap the slider to turn Mobile hotspot on
Customer Reply
advanced features is under setting for me on my tablet
I will be right back
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, then please proceed with the following steps:
1. From the Home screen, tap Apps
2. Tap Settings
3. Tap Mobile hotspot and tethering
4. Tap Mobile hotspot.
5. Tap MORE > Configure Mobile hotspot.
Let me know then please
Customer Reply
bluetooth tethering is on, there is no place to select configure mobile hotspot.
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Do you see any options or icons when you are on Mobile hotspot screen?
Customer Reply
more connection settings, samsung cloud and secure wi-fi and quick share
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please choose More connection settings and let me know what do you see next
Customer Reply
nearby device sharing, printing, vpn and private dns
and ethernet
Alex Sherwin
Alex Sherwin Tech Expert & Writer
*****, please go to home screen
Customer Reply
there
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Open Settings > Tap Connections
Customer Reply
there
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Tap Wi-Fi > Tap Settings icon (Gear icon)
Customer Reply
no gear icon
Alex Sherwin
Alex Sherwin Tech Expert & Writer
It should be beside connected network
Customer Reply
no
are we talking a tablet or phone
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Samsung Galaxy Tab S6 Lite tablet
Customer Reply
okay
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Currently do you have a connection with the desired hotspot, the one is not working?
If no - please try to connect
Customer Reply
I tried hot sot on my phone to connect, doesnt work either
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see, but have you tried to connect to a desired hotspot now?
Customer Reply
what is that, I only have one hotspot
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, what do you see when you try to connect? Do you get any error message?
Customer Reply
no
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Does it connect to hotspot but you have no internet or does it never connect to hotspot
Customer Reply
no
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please clarify
Connected but no internet or always rejecting the connection?
Customer Reply
no errors
either one
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see
In this case I recommend you to perform hard reset for your S6 Lite
1. Go to Settings
2. Swap down to General Management
3. Tap on Reset option
4. Select Reset Network Settings
5. Tap on Reset settings and confirm with pattern
6. Confirm by tapping on Reset
7. Wait till you see "Network Settings reset" message
8. When it disappear yours network settings were reset
Customer Reply
got the network settings rest message
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Let me know when it's gone
Customer Reply
its gone
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Then I recommend you to restart a tablet
Let me know when you're done
Customer Reply
I do not have a restart button as I stated earlier
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Press and hold the power or unlock button on the Samsung Galaxy Tab S6 Lite until a screen with various options appears
Among the options that are displayed on the screen of the Samsung Galaxy Tab S6 Lite we choose "Restart". If a confirmation message appears, press accept
The "Restart" button will appear again to confirm that you want to restart your Galaxy Tab S6 Lite, press to confirm
The device will turn off and on again to perform the reboot, wait a few seconds or minutes. When it is turned on again, it will request the PIN code of the SIM card and the pattern, fingerprint or unlock code
Customer Reply
done
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, then please try to connect your hotspot now
Customer Reply
nope not working
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Has it paired with hotspot or the connection request was rejected?
Customer Reply
no paired or rejected
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Does your S6 display the name of the hotspot?
Customer Reply
yes we finally got it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, have you tried to connect to it?
Customer Reply
I am working on that now
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, let me know then please
Customer Reply
yes I am getting everything
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, *****
Customer Reply
now I want my button back to turn off the tablet
will the tablet work with wifi now or just hotspot
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Press and hold the power or unlock button on the Samsung Galaxy Tab S6 Lite until a screen with various options appears
Sorry, do you want to turn off your S6?
If your S6 has connected to hotspot/Wi-Fi - you will have internet
Customer Reply
when I turn on the wifi it says I no connection
Alex Sherwin
Alex Sherwin Tech Expert & Writer
What particular message do you get?
Customer Reply
I cant stay on hotspot, it cost $ when on too long
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Do you have a working router nearby?
Customer Reply
yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You may try to connect to router then
Customer Reply
okay hang on
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Sure, take your time
Customer Reply
did
now not working again
it does not work with hotspot or wi-fi again
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Have you tried to repeat what we have done before, *****?
Customer Reply
no, but why is it not connecting to
wi-fi
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Maybe your device doesn't support hotspot and wifi same time
Let's try to set up it again, *****
Customer Reply
i turned off bluetooth to get wi-fi
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Is it works right now?
Customer Reply
I had to turn my hotspot back on my phone
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I got you
Customer Reply
even with hotspot, it is not connecting again
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please follow these steps, *****:
1. Go into Settings >
2. Connections >
3. Wi-Fi >
4. Toggle Wi-Fi on >
5. Advanced >
6. Manage networks >
7. Delete the network, restart the phone and connect it to it again.
Customer Reply
on my phone or tablet
Alex Sherwin
Alex Sherwin Tech Expert & Writer
The device which is not connecting to wifi, please
Customer Reply
tablet
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Yes, please
Customer Reply
that does no work, i dont have forget network
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You need to tap on your network or tap, or hold to open an additional menu, or there may be an arrow to open setting
Customer Reply
working on it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Keep me updated if you have any issues, please!
Customer Reply
noth
Alex Sherwin
Alex Sherwin Tech Expert & Writer
May I ask you, please, are any other devices that can connect to wifi to check does it work properly?
Customer Reply
ok I think I got it, and on wi-fi, not hotspot
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I got you
Customer Reply
But, I still need explicted directions to get the buttons back. step by step directions please
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You want to change all settings back, please?
Customer Reply
no, i want my on off buttons back
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I'm sorry may you, please, explain what that buttons are?
To turn on and off Wi-Fi?
Customer Reply
i dont have the buttons my screen that will turn off the tablet
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Oh, I got you
You need to press a power button on the side of the tablet, please
Customer Reply
how long
Alex Sherwin
Alex Sherwin Tech Expert & Writer
From 5 till 15 seconds, time may differ on devices
Customer Reply
ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You may reboot it immediately after it turn off
Customer Reply
it wont turn off
Alex Sherwin
Alex Sherwin Tech Expert & Writer
May you please unlock the screen and press and hold power button
The menu should appear
Customer Reply
how do I unlock the screen
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You need just to enable it, please
Customer Reply
where
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Can you see your apps on tablet right now, is the screen turned on?
Customer Reply
yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, now you need to hold the power button, press it and hold until tablet turn off, please
Customer Reply
ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you!
Customer Reply
okay it is off
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Now turn it on, please, and after that try to connect
Customer Reply
connect to what? I have wi-fi now. I want the button on screen to turn off table, I dont want to hardboot each time
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Unfortunately, there are no way to add such button to any device, I'm sorry for that
Customer Reply
i will figure out the rest thank you
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You are welcome!
Do you have any additional questions I can help you with?
Customer Reply
thank you for all your help, I apprec very much
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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