Updated: April 18, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

Reset password on Amazon and kindle

Lost all kindle content

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

tried changing password again.

And after it content was deleted?

Customer Replay

any access kindle at sll



Do you have an access to Kindle on any other device?

Customer Replay

yes.working on ipad

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*****, please check to see if the content is still accessible on those device.

Customer Replay

it is

That's not a problem - the main thing that we understand each other.
Oh, that is very good!
So, on what device have you lost content? PC?

Customer Replay


Top answer

Thanks, *****! Let's check everything step-by-step.
Check the Kindle app settings on your iPhone:
Make sure that the Kindle app on your iPhone is logged in with the same Amazon account as your iPad.

  1. Open the Kindle app, and tap the three horizontal lines in the top left corner.
  2. Then select "Settings" to check your account information.
Customer Replay

Tried it .kindle app on iPhone won’t open

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I see.
I would recommend you to reinstall the Kindle App.
Do you know how to do that?

Customer Replay


Top answer
  • Please press and hold the Kindle App icon.
  • Then select Delete.
  • After that please go to the Appstore and search for Kindle.
  • Then press download.
Customer Replay

Thanks.Got it
Looks good .

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No thanks

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Thank you for chatting with us today!
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