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Reset password on Amazon and kindle
Hello, thank you for using Howly.
What troubleshooting have you done so far?
tried changing password again.
And after it content was deleted?
yes
any access kindle at sll
No
Do you have an access to Kindle on any other device?
yes.working on ipad
*****, please check to see if the content is still accessible on those device.
it is
That's not a problem - the main thing that we understand each other.
Oh, that is very good!
So, on what device have you lost content? PC?
iphone
Thanks, *****! Let's check everything step-by-step.
Check the Kindle app settings on your iPhone:
Make sure that the Kindle app on your iPhone is logged in with the same Amazon account as your iPad.
- Open the Kindle app, and tap the three horizontal lines in the top left corner.
- Then select "Settings" to check your account information.
Tried it .kindle app on iPhone won’t open
I see.
I would recommend you to reinstall the Kindle App.
Do you know how to do that?
no
- Please press and hold the Kindle App icon.
- Then select Delete.
- After that please go to the Appstore and search for Kindle.
- Then press download.
Thanks.Got it
Looks good .
Great!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
No thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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