No one responded to my msg

Hanna Finley

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Hanna Finley

Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

I booked a ride from southall to Thorpe park. The money was taken 29 pounds. Driver told me that due to some reasons traffic / construction, he took a different way. And again money was taken 62 pounds. How come it is possible?

Hanna Finley

Can you please tell me which service did you use?

Customer Replay

Bolt

Hanna Finley

thank you
The second charge is a temporary card verification hold coming from your bank to check your card’s validity and minimize any fraudulent use of your card and information.
This hold is either returned immediately or within 10 business days, depending on your bank.
If the amount has not been released after 10 business days, please contact your bank.

Customer Replay

Ok. Thank you so much. Means a lot. Have a great day ❤️

Hanna Finley

Thank you for chatting with us today!
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