Updated: April 03, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

No internet access

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
On which device you don't have access?

Customer Replay

My pc
Lost it July 9th.

Okay
Do you have Wi-Fi connection or cable?

Customer Replay

Wasn't a priority at the time.

banner 3

Then which type of connection do you use?

Customer Replay

Ye to wifi
Coaxial

Do you try to reload your router?

Customer Replay

To the router.
I checked all connections

What do you mean?

Customer Replay

I'm not sure of the wire. From the wall to the router.
Another type with clip connections between router and pc

banner 6

Just turn of your router and turn on

Customer Replay

Ok wait ???

Customer Replay

No on/off switch

Do you see a power button?

Customer Replay

On the router?

banner 9

That's right.

Customer Replay

The only button is to reset wifi.

What router do you have?

Customer Replay

Verizon

image


Oy button is wps

Got it, thank you.
When did the issue first occur, *****?

Customer Replay

Last July 9th. Wasn't a priority to fix at time. My bad

I see. Have you checked if you're up to date with the payment?

Customer Replay

That I am. I guarantee it. We still have cell phone wifi.

Got it. Is the Internet light on your router Amber/Red?

Customer Replay

Power still off. Was waiting for direction

I see. Turn it back on, please.

Customer Replay

The lights at the wire clips are amber. Yellow?.

Can you take a picture for me, please?

Customer Replay

Will do

Thanks!
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3002549

Thanks a lot.
Looks like green light to me.

Customer Replay

That good?

Usually, yes.

Customer Replay

Let me take one of front

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3324188

Thank you, sir.

Customer Replay

Let me take a picture of pc screen

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3070451

Customer Replay

Now it dashed between eternet and globe
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 4593590

Tap on troubleshoot

Customer Replay

I took another of screen.
You waiting for download?

Have you tapped on troubleshoot?

Customer Replay

Troubleshooting network adapters, it gives a very strong indication that Ethernet cable 2 connection is either not properly plugged in or broken.

Understood
In that case you would need to change the Ethernet cable.

Customer Replay

Understand. Could that also be cause of my problems?

Customer Replay

I'll go with that way. I may have a cable. B

Customer Replay

So I'll get back if problems continue?

Of course!
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Will there be a case number so to speak.

We have our chats recorded and assigned to individual users.
When you come back we will have previous chats with you.

Customer Replay

Most excellent.
Thank you.

You are most welcome!
Is there anything else I can do for you today?

Customer Replay

That's good for now. I have premium I can come back anytime.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

You do cell phones too

We do assist with those, yes.

Customer Replay

Wow.. I. made a wise decision going with you.

Customer Replay

How do you save it

What exactly?

Customer Replay

This chat with link. Or do I need just the link

You just need the link.

Customer Replay

πŸ‘

You can copy it anywhere accessible for you and then just enter it into the browser search tab.

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