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No internet access
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
On which device you don't have access?
My pc
Lost it July 9th.
Okay
Do you have Wi-Fi connection or cable?
Wasn't a priority at the time.
Then which type of connection do you use?
Ye to wifi
Coaxial
Do you try to reload your router?
To the router.
I checked all connections
What do you mean?
I'm not sure of the wire. From the wall to the router.
Another type with clip connections between router and pc
Just turn of your router and turn on
Ok wait ???
Sure.
No on/off switch
Do you see a power button?
On the router?
That's right.
The only button is to reset wifi.
What router do you have?
Verizon
Oy button is wps
Got it, thank you.
When did the issue first occur, *****?
Last July 9th. Wasn't a priority to fix at time. My bad
I see. Have you checked if you're up to date with the payment?
That I am. I guarantee it. We still have cell phone wifi.
Got it. Is the Internet light on your router Amber/Red?
Power still off. Was waiting for direction
I see. Turn it back on, please.
The lights at the wire clips are amber. Yellow?.
Can you take a picture for me, please?
Will do
Thanks!
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3002549
Thanks a lot.
Looks like green light to me.
That good?
Usually, yes.
Let me take one of front
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3324188
Thank you, sir.
Let me take a picture of pc screen
Sure.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3070451
Thank you!
Now it dashed between eternet and globe
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 4593590
Tap on troubleshoot
I took another of screen.
You waiting for download?
Have you tapped on troubleshoot?
Troubleshooting network adapters, it gives a very strong indication that Ethernet cable 2 connection is either not properly plugged in or broken.
Understood
In that case you would need to change the Ethernet cable.
Understand. Could that also be cause of my problems?
I'll go with that way. I may have a cable. B
So I'll get back if problems continue?
Of course!
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Will there be a case number so to speak.
We have our chats recorded and assigned to individual users.
When you come back we will have previous chats with you.
Most excellent.
Thank you.
You are most welcome!
Is there anything else I can do for you today?
That's good for now. I have premium I can come back anytime.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
You do cell phones too
We do assist with those, yes.
Wow.. I. made a wise decision going with you.
How do you save it
What exactly?
This chat with link. Or do I need just the link
You just need the link.
👍
You can copy it anywhere accessible for you and then just enter it into the browser search tab.
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