Created: November 18, 2022

No internet access

Last Edit: November 18, 2022
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
On which device you don't have access?
Customer Reply
My pc
Lost it July 9th.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Okay
Do you have Wi-Fi connection or cable?
Customer Reply
Wasn't a priority at the time.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Then which type of connection do you use?
Customer Reply
Ye to wifi
Coaxial
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you try to reload your router?
Customer Reply
To the router.
I checked all connections
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
What do you mean?
Customer Reply
I'm not sure of the wire. From the wall to the router.
Another type with clip connections between router and pc
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Just turn of your router and turn on
Customer Reply
Ok wait ???
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Sure.
Customer Reply
No on/off switch
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you see a power button?
Customer Reply
On the router?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
That's right.
Customer Reply
The only button is to reset wifi.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
What router do you have?
Customer Reply
Verizon

Oy button is wps
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got it, thank you.
When did the issue first occur, *****?
Customer Reply
Last July 9th. Wasn't a priority to fix at time. My bad
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I see. Have you checked if you're up to date with the payment?
Customer Reply
That I am. I guarantee it. We still have cell phone wifi.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got it. Is the Internet light on your router Amber/Red?
Customer Reply
Power still off. Was waiting for direction
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I see. Turn it back on, please.
Customer Reply
The lights at the wire clips are amber. Yellow?.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Can you take a picture for me, please?
Customer Reply
Will do
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thanks!
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3002549
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thanks a lot.
Looks like green light to me.
Customer Reply
That good?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Usually, yes.
Customer Reply
Let me take one of front
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Ok!
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3324188
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you, sir.
Customer Reply
Let me take a picture of pc screen
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Sure.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3070451
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you!
Customer Reply
Now it dashed between eternet and globe
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 4593590
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Tap on troubleshoot
Customer Reply
I took another of screen.
You waiting for download?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Have you tapped on troubleshoot?
Customer Reply
Troubleshooting network adapters, it gives a very strong indication that Ethernet cable 2 connection is either not properly plugged in or broken.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Understood
In that case you would need to change the Ethernet cable.
Customer Reply
Understand. Could that also be cause of my problems?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Yes
Customer Reply
I'll go with that way. I may have a cable. B
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Okay
Customer Reply
So I'll get back if problems continue?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Of course!
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Customer Reply
Will there be a case number so to speak.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
We have our chats recorded and assigned to individual users.
When you come back we will have previous chats with you.
Customer Reply
Most excellent.
Thank you.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
You are most welcome!
Is there anything else I can do for you today?
Customer Reply
That's good for now. I have premium I can come back anytime.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
You do cell phones too
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
We do assist with those, yes.
Customer Reply
Wow.. I. made a wise decision going with you.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
😁
Customer Reply
How do you save it
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
What exactly?
Customer Reply
This chat with link. Or do I need just the link
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
You just need the link.
Customer Reply
👍
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
You can copy it anywhere accessible for you and then just enter it into the browser search tab.