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New netgear router but no internet
Hello, thank you for using Howly.
Do you see any lights flashing on your device?
yes
Can you, please, describe everything that is happening with your device right now?
two lights are on. one is flashing. teh lights are next to each other.
Noted. Can you, please, tell me the exact model of your Netgear device?
R7000
Thank you!
What troubleshooting have you done so far?
connected service provider to verify modem was working. turned device off and then back on. checked to verify cables were secure.
Can you, please, tell me which LED is blinking?
There are Power LED, Internet LED, WiFi LED, Ethernet LEDs, WPS LED.
i forgot to mention, I 2get internet on my laptop by connecting lan line to modem. I'm not familiar with the symbol but I beleive it's internet
Internet LED looks like this:
yes, thats it
It's blinking white, right?
yes
It is the only led blinking white?
yes
Noted.
Blinking Internet LED means that the port is sending or receiving traffic.
could that be because of lan line connection
It is possible. Do you have a Netgear account, sir?
no
Can you, please, describe to me how you turned the device off/on?
Just by pressing a button?
I uplug the cables.
Can you, please, tell me who's your Internet provider?
mediacom
Noted.
If the problem didn't go away after restarting the router, there might be an issue with your cabled. Can you, please, check them for any damage, *****?
Also, please, check if the cables are correctly put in again. There should be a cable which should be put in until you hear a click.
I didn't notice any visual problems
Got it.
When did you purchase the router?
I'm not sure, maybe 2018
Noted.
Can you, please, tell me if you have customized settings?
Like a Wi-Fi password, you created, etc?
no
Noted. We can try to reset the router.
- To perform a reset on your router, you should look for a reset button at the back or bottom of the device.
- Press this button using a paper clip for about 30 seconds.
- Once this period is over, disconnect power from the router for another 10 seconds then reconnect.
- Once you reset the router, you should reconfigure it since all the custom settings will no longer be there.
in checking the cables
now the power light is orange and internet light is out
it's acting strange.
Did you hit the reset button with a clip?
yes and the lights are on now. 2.4g and 5g.maybe that worked. I'm checking
yes. I have internet
Great!
Are you entirely sure everything is working right now?
yes thank you for your help
You are welcome!
Do you have any additional questions I can help you with?
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