- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
Need to return a defective chromcast
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
My pleasure
Can you please explain the issue in detail?
i bought a chromecast and I want to return it - it's not what I thought it would be - I didn't need the Google TV remote - how do I return it
What store did you order from?
Got it, *****!
it was shipped by Ingram Micro - but they don't answer the phone or emails - I can cancel the charge on my card but I don't want to throw away the device?
Got it, I'm on it.
*****, if you’d like to return your device for a refund, please contact the retailer from which you purchased your Chromecast for more information on their refund policy. Your Chromecast Audio comes with a limited warranty. Before returning your device, please be sure to perform a factory reset on your device. A factory reset clears your data from your Chromecast Audio.
Do you know who is the retailer?
That's not correct, I bought it from GOOGLE Pay - and the company that shipped has no customer service link
Look I'll just give it away and cancel the charge - I'm trying to do the right thing here and as you can see from your responses I'm not getting anywhere
*****, this information is from the official Google account: https://support.google.com
come on man, now your insulting my intelligence, i can do that myself - it's a google problem, not a retailer, I bought it from Google
You should have received a statement from the store where you bought in your email
What part of I bought it from Google do you not understand?
Okay. You should have a receipt in the email
Did you check?
yes I checked the email, I checked the Google pay account, I went onto Google's page, Google Play, Google Store, Chromecast pages...
Got it, *****!
- Find the order with the item that you want to return, using this link, doing these steps:
Go to your Google Store Order history: http://store.google.com/orderhistory
- Click View or Edit Order on the order you want to review.
- Under the order that you want to return, select View details.
- Follow the onscreen instructions.
Let me know when it's done!
okay give me a minute
Sure!
Take your time
Beautiful - thank you so much, you get a five star rating...I appreciate your professionalism and your spirit to serve, Deep gratitude, Send me a survey recommendation - thank you again
Whoa...maybe I spoke too soon, the printing label doesn't work
This is far from all the action)
Did you do the previous steps?
never mind they send the shipping label in email despites say "print" - not your fault
*****, did you do the previous steps?
let's go check the email
Could you be more specific, have you done all the steps?
yes, I did all the steps, now i'm checking my email for the shipping label...it's 20 bucks why am I even doing this...now it's principle
Do these next:
- To print your delivery label immediately, click Print Shipping label and then Print return slip.
- To answer questions about your returns, go to the upper right corner of your Order History page.
- Select the View or edit order button.
- Navigate to the specific order you'd like to check.
nothing in email...okay man, I'll just ship it back and cancel the card. Disappointed in Google Pay - that link should be more accessible
Got it
Please check your spam folders just in case
Is there anything else I can do for you today?
Done thank you
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
