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My Versa 3 is stuck on music Mobile & won’t move
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you tried to reboot the Versa?
I have tried.
Try to press and hold the button for 10 seconds until you see the Fitbit
logo on the screen, and then release the button.
K
Please, keep me updated.
no luck
and it’s fully charged
Noted.
what does it mean when the red & green lights flash on the back?
The green lights are for your heart rate. The red is for your oxygen variation.
okay
Please, try to put it on the charge and then press and hold down the haptic button by the side for 10 seconds.
okay it. Just came on to Calories burned & won’t go elsewhere
Can you lock the screen?
Let. E try to put it on the charge
What is haptic button
I'll send you a picture, just a moment.
It went to time. I’m afraid to move it!
I see the button on the side. Is that the haptic
Yes.
Press and hold down this button for 10 seconds.
should I push it now?
k
Yes, please.
it appears to be working…yay! I’ll see if it stays right. If it gets stuck again should I repeat the steps you’ve outlined?
Yes.
This is a soft reset of your Versa 3.
thanks for your help
Is there anything else I can do for you today?
Not right now
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
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