Updated: April 03, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My Versa 3 is stuck on music Mobile & won’t move

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Have you tried to reboot the Versa?


Customer Replay

I have tried.

Try to press and hold the button for 10 seconds until you see the Fitbit
logo on the screen, and then release the button.

Customer Replay


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Please, keep me updated.

Customer Replay

no luck
and it’s fully charged

Customer Replay

what does it mean when the red & green lights flash on the back?

The green lights are for your heart rate. The red is for your oxygen variation.

Customer Replay


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Please, try to put it on the charge and then press and hold down the haptic button by the side for 10 seconds.

Customer Replay

okay it. Just came on to Calories burned & won’t go elsewhere

Can you lock the screen?

Customer Replay

Let. E try to put it on the charge
What is haptic button

I'll send you a picture, just a moment.

Customer Replay

It went to time. I’m afraid to move it!
I see the button on the side. Is that the haptic

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Press and hold down this button for 10 seconds.

Customer Replay

should I push it now?

Yes, please.

Customer Replay

it appears to be working…yay! I’ll see if it stays right. If it gets stuck again should I repeat the steps you’ve outlined?

This is a soft reset of your Versa 3.

Customer Replay

thanks for your help

Is there anything else I can do for you today?

Customer Replay

Not right now

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