Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My TV all of a sudden today keep losing connections

I contacted my wi-fi people and they sent a signal to it and it was all right for a few hours and now it's back with losing the connection what is going on I don't appreciate this. Give me somebody to help me with this setup I got here I'm tired of this TV losing the connection I can't look at TV all of a sudden I got one of y'all 55 in and had to put it in the shop couple of weeks ago now I'm sitting here with the device that hooks up a normal TV to be able to stream stuff and all of a sudden after having this device for about a year he is coming up with lost connection lost connection and I didn't reset the TV and it's still doing it

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
In order to help you, I need your assistance here please, could you tell me more about the issue? What s the model of your TV? How is it connected to wifi?

Customer Replay

A sanyo my connections keep getting lost all day long I've been having to reset the TV and it still won't last


I am sorry to hear you are facing this issue
Router issues are the most common culprits of TV disconnection problems. For starters, your router must be in the right place. That is, that it shouldn't be too far away from your TV. This is especially the case if you are hoping to stream HD movies and shows.

Customer Replay

Can you send a refresh signal to this Roku I got the plug in Roku device that I plugged the sanyo TV into did I bought from y'all

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We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. So you did not buy it from us.
However, we will do out best to help you

Customer Replay

I did purchase this device to streaming box from y'all the little black box but biggest of your hand it's a square box I've had it almost a year and all of a sudden hear these problems is going on

To reset the network connection on Roku TV:

  • Press the Home button on the Roku remote.
  • Scroll down and select Settings.
  • Scroll down to System and scroll to the right.
  • Move down on the menu and select Advanced system settings.
  • Scroll down and select Network connection reset and choose Reset connection.
  • This is going to erase the wired and wireless network settings on your Roku TV. You’ll have to re-configure those settings.

Please let me know when it's done

Customer Replay

I'm trying to go through the process of resetting the connections give me a minute

sure, take your time
To re-connect to the WiFi or ethernet connection with your Roku TV:

  • Press the Home button on the Roku remote.
  • Scroll down and select Settings.
  • Select Network and scroll down to choose Set up connection.
  • Select the Wireless option and let the Roku TV scan for WiFi networks.
  • After the list of networks shows up choose your home WiFi network and enter the password with the on-screen keypad.
  • After entering the password go down and select Connect.
  • If you entered the wrong password, you can go down and select Clear password. Enter the password again and select Connect.
  • After a few seconds, Roku TV connects to your WiFi network and shows two tick marks for the Wireless connection and Internet connection.
  • If you have an Ethernet wire connecting your WiFi router to your Roku TV, you need to navigate back to
    Home>Settings>Network>Set up connection.
    Here choose the Wired option.
  • The Roku TV will check your Wired connection and Internet Connection before showing a confirmation.
Customer Replay

I've been doing this procedure since about 10:00 this morning okay the TV I got it back showing and I contacted my EarthLink in the internet provider and they sent a signal to the TV they claimed there's nothing wrong on their end and so that's why I re-contacted y'all this holds up for maybe the longest is held up was for a few hours and then it started back with this

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Is it working now?

Customer Replay

Yes working right now but like I say it's been going back to Lost connections after me going through this procedure numerous times today

Have you tried to factory reset your Roku router?
It can help

Customer Replay

I bought one for another TV I got in another bedroom that I haven't even took out the package do you think this one is then went bad and do I need to open up the package and put the new one in here and place of this one

You can try

Customer Replay

I'm taking it out the package now do I need to use the remote that came with it or keep using the other remote

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Better use the new one

Customer Replay

This is a totally different one it's not a black box it's a little small little it's my biggest my finger and I'm plugging the wires into it and I got to find another wire to plug it into a socket so give me a minute

Take your time

Customer Replay

I'm trying to hook up this device and it's not going is is playing I got to reset it give me a minute

No worries, *****

Customer Replay

I'm trying to hook u I'm waiting on it to hook up the softwarep this device and it's not going is is playing I got to reset it give me a minute

I am here

Customer Replay

Waiting on the software to update

Customer Replay

Is still setting up it's a slow process

No worries at all

Customer Replay

All right it started up I hope it'll stay without going back to no connections but I got it hooked up

So is it working smooth?

Customer Replay

Yeah so far it just takes every channel I'm pressing it on it's got to do a download to load the channels but everything seem to be working

Is something goes wrong, please feel free to get back to us
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Customer Replay

All right thank you

*****, thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

I'll contact you if I need you thank you

Deal) Take care

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