Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Nice to meet you, *****!
In order to help you, I need your assistance here please, could you tell me more about the issue? What s the model of your TV? How is it connected to wifi?
A sanyo my connections keep getting lost all day long I've been having to reset the TV and it still won't last
I am sorry to hear you are facing this issue
Router issues are the most common culprits of TV disconnection problems. For starters, your router must be in the right place. That is, that it shouldn't be too far away from your TV. This is especially the case if you are hoping to stream HD movies and shows.
Can you send a refresh signal to this Roku I got the plug in Roku device that I plugged the sanyo TV into did I bought from y'all
We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. So you did not buy it from us.
However, we will do out best to help you
I did purchase this device to streaming box from y'all the little black box but biggest of your hand it's a square box I've had it almost a year and all of a sudden hear these problems is going on
To reset the network connection on Roku TV:
Please let me know when it's done
I'm trying to go through the process of resetting the connections give me a minute
sure, take your time
To re-connect to the WiFi or ethernet connection with your Roku TV:
I've been doing this procedure since about 10:00 this morning okay the TV I got it back showing and I contacted my EarthLink in the internet provider and they sent a signal to the TV they claimed there's nothing wrong on their end and so that's why I re-contacted y'all this holds up for maybe the longest is held up was for a few hours and then it started back with this
Is it working now?
Yes working right now but like I say it's been going back to Lost connections after me going through this procedure numerous times today
Have you tried to factory reset your Roku router?
It can help
I bought one for another TV I got in another bedroom that I haven't even took out the package do you think this one is then went bad and do I need to open up the package and put the new one in here and place of this one
You can try
I'm taking it out the package now do I need to use the remote that came with it or keep using the other remote
Better use the new one
This is a totally different one it's not a black box it's a little small little it's my biggest my finger and I'm plugging the wires into it and I got to find another wire to plug it into a socket so give me a minute
Take your time
I'm trying to hook up this device and it's not going is is playing I got to reset it give me a minute
No worries, *****
I'm trying to hook u I'm waiting on it to hook up the softwarep this device and it's not going is is playing I got to reset it give me a minute
I am here
Waiting on the software to update
Is still setting up it's a slow process
No worries at all
All right it started up I hope it'll stay without going back to no connections but I got it hooked up
So is it working smooth?
Yeah so far it just takes every channel I'm pressing it on it's got to do a download to load the channels but everything seem to be working
Is something goes wrong, please feel free to get back to us
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All right thank you
*****, thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
I'll contact you if I need you thank you
Deal) Take care
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