Created: October 17, 2022

My TV all of a sudden today keep losing connections

I contacted my wi-fi people and they sent a signal to it and it was all right for a few hours and now it's back with losing the connection what is going on I don't appreciate this. Give me somebody to help me with this setup I got here I'm tired of this TV losing the connection I can't look at TV all of a sudden I got one of y'all 55 in and had to put it in the shop couple of weeks ago now I'm sitting here with the device that hooks up a normal TV to be able to stream stuff and all of a sudden after having this device for about a year he is coming up with lost connection lost connection and I didn't reset the TV and it's still doing it
Last Edit: November 20, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
In order to help you, I need your assistance here please, could you tell me more about the issue? What s the model of your TV? How is it connected to wifi?
Customer Reply
A sanyo my connections keep getting lost all day long I've been having to reset the TV and it still won't last
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I am sorry to hear you are facing this issue
Router issues are the most common culprits of TV disconnection problems. For starters, your router must be in the right place. That is, that it shouldn't be too far away from your TV. This is especially the case if you are hoping to stream HD movies and shows.
Customer Reply
Can you send a refresh signal to this Roku I got the plug in Roku device that I plugged the sanyo TV into did I bought from y'all
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. So you did not buy it from us.
However, we will do out best to help you
Customer Reply
I did purchase this device to streaming box from y'all the little black box but biggest of your hand it's a square box I've had it almost a year and all of a sudden hear these problems is going on
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
To reset network connection on Roku TV:
Press the Home button on the Roku remote.
Scroll down and select Settings.
Scroll down to System and scroll to the right.
Move down on the menu and select Advanced system settings.
Scroll down and select Network connection reset and choose Reset connection.
This is going to erase the wired and wireless network settings on your Roku TV. You’ll have to re-configure those settings.
Please let me know when it's done
Customer Reply
I'm trying to go through the process of resetting the connections give me a minute
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
sure, take your time
To re-connect to the WiFi or ethernet connection with your Roku TV:
Press the Home button on the Roku remote.
Scroll down and select Settings.

Select Network and scroll down to choose Set up connection.
Select the Wireless option and let the Roku TV scan for WiFi networks.
After the list of networks shows up choose your home WiFi network and enter the password with the on-screen keypad. After entering the password go down and select Connect.
If you entered the wrong password, you can go down and select Clear password. Enter the password again and select Connect.
After a few seconds, Roku TV connects to your WiFi network and shows two tick marks for the Wireless connection and Internet connection.
If you have an Ethernet wire connecting your WiFi router with your Roku TV, you need to navigate back to Home>Settings>Network>Set up connection.
Here choose the Wired option.
The Roku TV will check your Wired connection and Internet Connection before showing a confirmation.
Customer Reply
I've been doing this procedure since about 10:00 this morning okay the TV I got it back showing and I contacted my EarthLink in the internet provider and they sent a signal to the TV they claimed there's nothing wrong on their end and so that's why I re-contacted y'all this holds up for maybe the longest is held up was for a few hours and then it started back with this
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Is it working now?
Customer Reply
Yes working right now but like I say it's been going back to Lost connections after me going through this procedure numerous times today
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Have you tried to factory reset your Roku router?
It can help
Customer Reply
I bought one for another TV I got in another bedroom that I haven't even took out the package do you think this one is then went bad and do I need to open up the package and put the new one in here and place of this one
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You can try
Customer Reply
I'm taking it out the package now do I need to use the remote that came with it or keep using the other remote
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Better use the new one
Customer Reply
This is a totally different one it's not a black box it's a little small little it's my biggest my finger and I'm plugging the wires into it and I got to find another wire to plug it into a socket so give me a minute
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Take your time
Customer Reply
I'm trying to hook up this device and it's not going is is playing I got to reset it give me a minute
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
No worries, *****
Customer Reply
I'm trying to hook u I'm waiting on it to hook up the softwarep this device and it's not going is is playing I got to reset it give me a minute
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I am here
Customer Reply
Waiting on the software to update
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sure
Customer Reply
Is still setting up it's a slow process
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
No worries at all
Customer Reply
All right it started up I hope it'll stay without going back to no connections but I got it hooked up
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
So is it working smooth?
Customer Reply
Yeah so far it just takes every channel I'm pressing it on it's got to do a download to load the channels but everything seem to be working
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Is something goes wrong, please feel free to get back to us
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Customer Reply
All right thank you
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
*****, thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
I'll contact you if I need you thank you
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Deal) Take care