Created: October 14, 2022

My television is telling me that I need to sign in and pay another $59

But my other two TVs is working on your VPN my bill has been paid so what's the problem with this TV
Last Edit: November 15, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Which VPN are you talking about?
Customer Reply
Nordvpn
I have never had any problems with this before I don't understand why I'm having trouble now
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
To get access to your VPN you have to log in on your TV using your Nord VPN account
Customer Reply
I did all that and it keeps asking me to sign up and pay $59 again where I've never had that problem before when the VPN would not work all I had to do is go to North VPN click on it find a United States click on that and it reboots and gives me my VPN back now is telling me it's not giving it to me
This is only happening on one TV I have three TVs on nordvpn the other two are working fine
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I see
Are you logged in to your NordVPN account now?
Customer Reply
Yes I keep clicking on it trying to get it to work but it's not working it keeps telling me about subscribing it says subscribe now is what it's saying
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Can you try to log out and log back in?
Customer Reply
Listen the screen that I'm looking at now says VPN not connected home with a blue box that says subscribe now with a check in it and it says all countries underneath that and then it says specialty service
Okay how do I log out I'm doing this on the television not on the computer
This is why you all need to have a telephone number for people like me that's not computer savvy where you can walk me through things without all this texting back and forth I know this is the young people's way of doing things but I'm an old guy
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with NordVPN, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're gonna do everything we can to NordVPN.
Customer Reply
Okay thank you I didn't know that I thought you were working for the company nordvpn
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
It's ok
Customer Reply
I wish I knew how to send you a picture of what I'm looking at on my screen so you can see what I'm talking about
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I'm ready to help you with this issue
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 11670061
Okay I tried that did you receive the picture
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes
Can you make a clearer photo?
Customer Reply
I will try let me try something else let's see
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure
Take your time
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 11140883
How about this one does it look any better
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
What else do you see on that screen?
Customer Reply
Nothing other than VPN not connected at the top right hand corner and specialty servers on the bottom left
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Can you try to reinstall this app?
Customer Reply
Can I try to reinstall what app
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nord VPN app
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 9834701
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Just delete it and download from Google Play Store
Customer Reply
This is what I get when I go to USA and click on it this is what is showing me
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I see
Please, try to reinstall it
Customer Reply
As I said before I'm a old guy I don't know how to do that
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
What is the model of your tv?
Customer Reply
Samsung
Did I tell you that I had a fire stick on my TV and that's what I'm going through with the VPN
Visitor uploaded: image.jpg
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please, hold on
Go to Settings on your Fire TV device. Select Applications. Select Manage Installed Applications. Select the NordVPN app and then Uninstall.
Customer Reply
Okay give me a minute I'm trying something else right now to see if that's going to work they have an auto reconnect in the settings on this and I'm trying it if that doesn't work then I'll do what you asking me to do can you hold on a minute
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok
Customer Reply
Now I went in in management installments applications I uninstalled it now how do I get it back in
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
1. Use the main menu on your Fire TV to search for apps. You can also use your voice to search for specific apps. Just press the voice button on your Alexa Voice Remote.
2. Select the NordVPN app.
3. Select Get or the shopping cart icon to start your download.
Customer Reply
So what you're saying is when I'm looking at my screen with all my apps on it to just press the button and ask for nordvpn and when it comes up then click on the little buggy or whatever it is right
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes
Customer Reply
Well right now I seen download so I'm hoping that I did the right thing it's installing
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok
Customer Reply
You know I can't understand why for the heck of me my other two TVs are working just fine and this one TV I had this problem I'm not feeling that at all
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Maybe it is a glitch
Customer Reply
Yeah but you know when old Vietnam vets have that PTSD so bad when you can't get to your cowboy movies and stuff like that man it's it's really hard you know I'm going bonkers in here cuz I'm not computer savvy at all
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I see
Customer Reply
Okay not came back to the same screen is telling me to sign up new sign up or login all countries VPN not connected do I need to send you another shot picture
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You have to log in using your account
Customer Reply
Okay when when I go to login I click on that in the next screen that comes up it's showing me login with your device and then it's login manually so I go got pressure down to that click on that and then it goes to login do not have any an account sign up username and email address continue forgot your password get a new one time login code
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I'll send you a shot and let you see it
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 14150931
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Let me see
Are you able to log in to your account?
Customer Reply
I'm trying it now give me a minute please
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure
Customer Reply
Thank you my brother I am now connected I appreciate your service you are a great help I'm glad I spoke with you Brandon you're the man bro thank you sir I'll talk to you later
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to hear that!
Maybe you have any other questions?
Customer Reply
No sir I don't I appreciate your help my brother you are a blessing to this old veteran thank you sir
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thank you sir appreciate you I'll be speaking with you later I hope not but I mean if I need you I know you're there LOL LOL thank you
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Thank you
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You're welcome!
Have a nice day!