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My arlo subscribtion has been cancelled and I want reactivate it,when I log in it says I cant
Short summary:
- Launch the Arlo app on Android or log in to my.arlo.com.
- Tap or click Settings > Subscription.
- Tap or click Subscribe Now in the Arlo Smart section.
- If you are currently on an Arlo Smart 1-year or 3-month trial, tap or click Change Plan.
- Follow the in-app instructions to select a plan and purchase Arlo Smart.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
On what service would you like to reactivate your subscription?
not sure what you mean
Is it Roku, Prime TV or any other service?
its home cameras
Understood.
Could you please provide me with the name of your home cameras?
arlo pro 3 wire free 4 cam system
Thanks!
*****, please try the following:
- Launch the Arlo app on Android or log in to my.arlo.com.
- Tap or click Settings > Subscription.
- Tap or click Subscribe Now in the Arlo Smart section.
- If you are currently on an Arlo Smart 1-year or 3-month trial, tap or click Change Plan.
- Follow the in-app instructions to select a plan and purchase Arlo Smart.
When I do it has my card details and when I select the monthly payment it comes up with , master plan not assigned on the account . Unable to assignsipplement plan
Noted.
Can you please re-enter your card number even if you sure that it's correct?
ok just one moment
Sure!
Thankyou for being patient with me , yes that has seemed to work , Thankyou for your time and help very much appreciated
I am so pleased to see your issue got resolved!
