Created: November 25, 2022

My screen is stuck on Tons of shows and Movies +live TV and I cannot exit

It just says sign up now or log in. Please type back what I should do
Last Edit: November 25, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Do you use Roku TV?
Customer Reply
Yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you remember your login details for Roku?
Customer Reply
Yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Did you try to input your login details and sign in?
Customer Reply
I'm already signed into Roku no problem with that but I'm stuck on the hulu page
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I got you
Please, follow the instructions below:
1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.
Customer Reply
I'm back to ruku should I try hulu now?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have an account with Hulu?
Customer Reply
Yes I've been using it everyday
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Perfect
Please, try Hulu app now
Customer Reply
Hit hulu and back to same page can't exit to watch my show.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Can you sing in to your Hulu account?
Customer Reply
I'm already signed in can't get off this page to do anything should be an exit sign if I don't want this
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Does it show you "Sign in" page?
Customer Reply
It says sign up now but I don't want this plan
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
*****, can you please send me a photo of your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 1918193
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you!
Please, choose an option of "Sign In"
And sign in to your Hulu account
It might be a bug from the system side and it signed you out by itself
Customer Reply
Do I unplugg my roku
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
No, no need
Just select an option of "Sign In"
And sign in back to your Hulu account
Customer Reply
Where do I find that ?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
On the screen select the blue button "LOG IN"
And input your Hulu account login details
Customer Reply
I can't do anything because I can't get off this page to restart hulu.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Did you try to select "Log in"?
Customer Reply
Don't know where to select log in
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
On the photo of your TV screen, that you sent me
It shows that you have 2 options on the TV screen right now
white "SIGN UP NOW"
and blue "LOG IN"
Please, using your remote select "Log in"
Customer Reply
Did that now it says log in on this device
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Perfect!
Please, now put your login details for the Hulu account
Customer Reply
Now if I leave this page to do this will I lose you ?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes, you will exit this chat
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
So you will be able to come back to this chat at any time
*****, do you want me to send you an email with the link to this chat?
Customer Reply
Yes please
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Perfect, I will send it to your *****@gmail.com email
I sent it, please, check your email