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My screen is stuck on Tons of shows and Movies +live TV and I cannot exit
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you use Roku TV?
Yes
Do you remember your login details for Roku?
Yes
Did you try to input your login details and sign in?
I'm already signed into Roku no problem with that but I'm stuck on the hulu page
I got you
Please, follow the instructions below:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart.
I'm back to ruku should I try hulu now?
Do you have an account with Hulu?
Yes I've been using it everyday
Perfect
Please, try Hulu app now
Hit hulu and back to same page can't exit to watch my show.
Can you sing in to your Hulu account?
I'm already signed in can't get off this page to do anything should be an exit sign if I don't want this
Does it show you "Sign in" page?
It says sign up now but I don't want this plan
*****, can you please send me a photo of your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 1918193
Thank you!
Please, choose an option of "Sign In"
And sign in to your Hulu account
It might be a bug from the system side and it signed you out by itself
Do I unplugg my roku
No, no need
Just select an option of "Sign In"
And sign in back to your Hulu account
Where do I find that ?
On the screen select the blue button "LOG IN"
And input your Hulu account login details
I can't do anything because I can't get off this page to restart hulu.
Did you try to select "Log in"?
Don't know where to select log in
On the photo of your TV screen, that you sent me
It shows that you have 2 options on the TV screen right now
white "SIGN UP NOW"
and blue "LOG IN"
Please, using your remote select "Log in"
Did that now it says log in on this device
Perfect!
Please, now put your login details for the Hulu account
Now if I leave this page to do this will I lose you ?
Yes, you will exit this chat
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
So you will be able to come back to this chat at any time
*****, do you want me to send you an email with the link to this chat?
Yes please
Perfect, I will send it to your *****@gmail.com email
I sent it, please, check your email
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