Updated: March 17, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

My S7 Samsung phone has stopped giving me an alert to any messages I may have received, only for phone calls.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

Tried Verion they were unble to help after umerouds different attempts.

Could you please tell me when did you encounter this problem?

Customer Replay

about one month ago

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Thank you!
Could you please do the following:

  1. Go to System Settings
  2. Choose Apps and Notifications

Customer Replay
  1. Choose Apps
  2. Find and choose "Messages".
  3. Then click on the Notifications option and make sure All Messages notifications are toggled on

do not see that options

Customer Replay

Did you open the settings menu?

redoing that now

Customer Replay

Got it! Let me know when you will open the settings

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Did not ger=t the entire but ir was narked not allowed under notificatis, can you please send me text now

Customer Replay

Let`s make everything step-by-step from the beginning, okay?

Customer Replay

Great, could you please enter the "settings" app on your phone?

Customer Replay

Good, could you please tell me if you are able to locate "Notifications" from the menu?

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Customer Replay

Great! Have you entered the notifications?

Customer Replay

Do you have "group control" in the list?
Or maybe you have a search bar at the top of your screen?

I heaar a sound now :) but see no new message received.

Customer Replay

Could I ask you to choose "messages" from the notification menu?

ok i will try now

Customer Replay

Please. keep me posted!

I think you have helped me.getting thee sounds now. Thank you for yoir helpBye for now:)

Customer Replay

Is there anything else I can do for you today?

not right now.TY once aginThis was great!!

Customer Replay

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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