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My S7 Samsung phone has stopped giving me an alert to any messages I may have received, only for phone calls.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Tried Verion they were unble to help after umerouds different attempts.
Understood!
Could you please tell me when did you encounter this problem?
about one month ago
Thank you!
Could you please do the following:
- Go to System Settings
- Choose Apps and Notifications
- Choose Apps
- Find and choose "Messages".
- Then click on the Notifications option and make sure All Messages notifications are toggled on
do not see that options
Did you open the settings menu?
redoing that now
Got it! Let me know when you will open the settings
Did not ger=t the entire but ir was narked not allowed under notificatis, can you please send me text now
Let`s make everything step-by-step from the beginning, okay?
Great, could you please enter the "settings" app on your phone?
ok done
Good, could you please tell me if you are able to locate "Notifications" from the menu?
ok done
Great! Have you entered the notifications?
Perfect!
Do you have "group control" in the list?
Or maybe you have a search bar at the top of your screen?
I heaar a sound now :) but see no new message received.
Great!
Could I ask you to choose "messages" from the notification menu?
ok i will try now
Please. keep me posted!
I think you have helped me.getting thee sounds now. Thank you for yoir helpBye for now:)
Is there anything else I can do for you today?
not right now.TY once aginThis was great!!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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