Created: December 31, 2022

My refrigerator/freezer control panel is not displaying and the water dispenser and ice machine is not working

There is power in both the fridge and freezer and there is a knocking noise as if the motor is trying to work but no display at all
Last Edit: January 6, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Have you done any troubleshooting so far?
Customer Reply
Yes tried everything according to the owners manual and used common sense
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Can you please specify both the brand and the model of your refrigerator?
Customer Reply
Samsung RH56J6917SL

Serial No. *****
After taking out the ice container we can see there is a panel that can be taken out?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I wouldn't go this far as of yet
Customer Reply
but it only goes so far and then it looks like a few more screws need to be taken out ok won't do that!
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
And yes, I'm on your issue, give me moment, please:)
Customer Reply
ok fine
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Cheers:)
And for how long do you have the fridge?
Customer Reply
approx 3 years
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got you
And does the fridge stop knocking when you open the door?
Customer Reply
yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Alright, one thing that could be a reason is a buildup of ice and the ventilator on the back is jammed because of this
Customer Reply
Which ventilator?
on the ice bucket or the fridge itself?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I suggest checking both is possible
Customer Reply
checked the ice bucket and that is all clear now taking the screws out of the ventilator plate at the back of the fridge to check
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Take your time
Customer Reply
done that there is nothing blocking anything but it's quite dusty inside
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
This makes it more difficult then
Do you still have a warranty active?
Customer Reply
no I don't think so? We are now taking the inside back off the freezer compartment as the Smail ducts are frozen
Lots of ice!
does that inside back cover come off?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great! Disconnect the fridge from power, grab a hairdryer and melt it off
I don't recommend taking it off, *****, you can get electrocuted, even if its disconnected
Customer Reply
ok going to do that!
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Take your time
Customer Reply
we have unplugged the freezer/fridge and are using the hairdryer. How do you think this problem could have caused the display control to go blank, isn't this electrical or a PCR issue??
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Can't really tell as it could be both
However, I think the frozen ducts can be linked to the display issue
Any updates on the melting of the ice?
Customer Reply
ok will let you know. Going out to work in 30 mins so will let the fridge/freezer totally defrost and see what happens
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got you
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Customer Reply
It seems you were correct!! After defrosting the freezer with a hair dryer and opening and cosinbg the door a few times the knocking stopped and the lighgts cam on the display panel!! All workimg, thank you very much!!
Best,
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I'm glad to assist:)

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