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I have a Canon SX280HS which for some reasons, no matter how hard I try won't let me take any pictures.
Hello, thank you for using Howly.
Was the Canon SX280HS camera able to take pictures before?
It has been playing up for some time - and intermittent working... there are so many options on the camera - I wonder if there is a simple solution to unlock the problem
it has been able to take pictures before - of excellent quality.
Noted, thank you.
You don't see any errors on the display, correct?
no
Got it, thank you. Can you tell me, what you have tried to do so far to fix the issue?
I have gone through all the option through the menu without success.
Noted. How long ago have you updated the firmware?
I haven't updated since I bought the camera - 4/5 years ago
Noted. Have you also checked your memory storage? Is it full?
No lots of space
Thank you.
Can you please describe the process for me? When you try to take a picture, do you hear any sounds? Or indication, that the picture was taken but not saved?
Very little sound - and then check the picture on the blue arrow button which takes me to my picture gallery
And it's not there?
No when it works the pictures are there.
Got it. Do you have any pictures and data there at the moment that is not saved anywhere? I want you to perform a Factory reset, which will erase all current data on the camera, so please, let me know.
It seems that the button that takes pictures may be jammed. No I'm happy to to let those on there be wiped - I have saved on my laptop the ones I want.
Jammed?
Let's do Factory Reset first. Please, follow this:
- Press the [MENU] button
- Move the zoom lever to choose the “Tools” tab, which is represented by a wrench and hammer icon
- Select [Reset All] and then press the [Func. Set] button
- A “Reset Settings to Default?” message appears. Highlight “OK” using the
directional buttons and then press “Func.Set” to select it and restore your camera’s factory settings. - Turn off the camera and remove the battery pack.
- Allow the camera to remain without power for 30 seconds.
- Reinsert the button-sized lithium battery.
- Reinsert the battery pack.
- Turn on the camera.
Is everything clear with the provided instruction?
thanks I will try this - might take me a bit of time. very grateful for your help. grateful.
Sure! Let me know if the issue will not be resolved. If you have a suspicion about the fact, that the button may be jammed, then the issue can't be resolved from your end. It's better to take the camera to the repair shop in such a case.
thanks very much ..problem seems to have been resolved. thanks very much.
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
No that's just fine. Have a great weekend and thank you very much. Bob
Thank you! Have a great weekend too!
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