Updated: April 04, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

My phone won't come on

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is the model of your phone?

Customer Replay

i can't see wha

Could you please tell me when and how did the problem occur?

Customer Replay

i put my phone on charge tonight and now it won't turn on

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is your charge working? have you tried another power socket?

Customer Replay

I was trying to watch a football game while it was on charge

was is charging?

Customer Replay

yes its 95 percent charged

what happens when you are trying to turn it on now?

Customer Replay

I think it's a billing issue because I got an email today saying it would come out on 10/10
nothing happens

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What do you mean by billing issue?

Customer Replay

this a brand new phone

can you turn it on?

Customer Replay

my mthly payment..I think they may have turned my service off
no I can not

have you tried to hold power button for at least 30 seconds?

Customer Replay

nothing happens..and this my only phone

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try to put it on charge again

Customer Replay

it's not that it's 95 percent charged

Please try to turn it on while it's on charge

Customer Replay

96% now can't turn on

I need to know the exact model of your phone

Customer Replay

i cant find it on the invoice

Do you have a box from this phone?

Customer Replay

ups tracking no/

please clarify?

Customer Replay

galaxy a13 5g


thank you

Customer Replay

or that could be my old one

Attempt a forced restart of the phone.
Note: If performed correctly, a forced restart will not erase any information from the phone.
Press and hold the Power key for 30 seconds.
If f the phone starts to power on, release the Power key.

Customer Replay

ok all done, thanks so much

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