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My phone won't come on
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What is the model of your phone?
i can't see wha
Could you please tell me when and how did the problem occur?
i put my phone on charge tonight and now it won't turn on
is your charge working? have you tried another power socket?
I was trying to watch a football game while it was on charge
was is charging?
yes its 95 percent charged
what happens when you are trying to turn it on now?
I think it's a billing issue because I got an email today saying it would come out on 10/10
nothing happens
What do you mean by billing issue?
this a brand new phone
can you turn it on?
my mthly payment..I think they may have turned my service off
no I can not
have you tried to hold power button for at least 30 seconds?
nothing happens..and this my only phone
try to put it on charge again
it's not that it's 95 percent charged
Please try to turn it on while it's on charge
96% now can't turn on
I need to know the exact model of your phone
i cant find it on the invoice
Do you have a box from this phone?
ups tracking no/
please clarify?
galaxy a13 5g
thank you
or that could be my old one
Attempt a forced restart of the phone.
Note: If performed correctly, a forced restart will not erase any information from the phone.
Press and hold the Power key for 30 seconds.
If f the phone starts to power on, release the Power key.
ok all done, thanks so much
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