Created: November 3, 2022

My phone won’t come on

Last Edit: November 3, 2022
Judi Perez
Judi Perez Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Judi Perez
Judi Perez Tech Expert & Writer
Nice to meet you, *****!
What is the model of your phone?
Customer Reply
i can't see wha
Judi Perez
Judi Perez Tech Expert & Writer
Could you please tell me when and how did the problem occur?
Customer Reply
i put my phone on charge tonight and now it won't turn on
Judi Perez
Judi Perez Tech Expert & Writer
is your charge working? have you tried another power socket?
Customer Reply
I was trying to watch a football game while it was on charge
Judi Perez
Judi Perez Tech Expert & Writer
was is charging?
Customer Reply
yes its 95 percent charged
Judi Perez
Judi Perez Tech Expert & Writer
what happens when you are trying to turn it on now?
Customer Reply
I think it's a billing issue because I got an email today saying it would come out on 10/10
nothing happens
Judi Perez
Judi Perez Tech Expert & Writer
What do you mean by billing issue?
Customer Reply
this a brand new phone
Judi Perez
Judi Perez Tech Expert & Writer
can you turn it on?
Customer Reply
my mthly payment..I think they may have turned my service off
no I can not
Judi Perez
Judi Perez Tech Expert & Writer
have you tried to hold power button for at least 30 seconds?
Customer Reply
nothing happens..and this my only phone
Judi Perez
Judi Perez Tech Expert & Writer
try to put it on charge again
Customer Reply
it's not that it's 95 percent charged
Judi Perez
Judi Perez Tech Expert & Writer
Please try to turn it on while it's on charge
Customer Reply
96% now can't turn on
Judi Perez
Judi Perez Tech Expert & Writer
I need to know the exact model of your phone
Customer Reply
i cant find it on the invoice
Judi Perez
Judi Perez Tech Expert & Writer
Do you have a box from this phone?
Customer Reply
ups tracking no/
Judi Perez
Judi Perez Tech Expert & Writer
please clarify?
Customer Reply
galaxy a13 5g
Judi Perez
Judi Perez Tech Expert & Writer
thank you
Customer Reply
or that could be my old one
Judi Perez
Judi Perez Tech Expert & Writer
Attempt a forced restart of the phone.
Note: If performed correctly, a forced restart will not erase any information from the phone.
Press and hold the Power key for 30 seconds.
If f the phone starts to power on, release the Power key.
Customer Reply
ok all done, thanks so much