Created: November 22, 2022

My phone shut itself off

and when I tried to turn it back on it stayed on the loading screen for 5 minutes before shutting off again. I don't know what to do about it
Last Edit: November 22, 2022
Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, *****!
Could you please specify the brand and the model of your device?
Customer Reply
Samsung Android
Henry Miller
Henry Miller Tech Expert & Writer
Could you please tell me the model?
Customer Reply
Model: SM-S124DL (GP)
Henry Miller
Henry Miller Tech Expert & Writer
Got it, thank you!
Could you please tell me when did the problem first occur?
Customer Reply
It started happening about half an hour ago
Henry Miller
Henry Miller Tech Expert & Writer
Got it. Could you please tell me if your phone is fully charged?
Customer Reply
When it was on, it had about 40% left
Henry Miller
Henry Miller Tech Expert & Writer
Got it. Did you notice any suspicious behavior before the phone started turning itself off?
Customer Reply
No, it just happened out of nowhere
Henry Miller
Henry Miller Tech Expert & Writer
Noted, thank you!
Customer Reply
Right now the phone is turning itself on, going to the loading page, then turning back off again without me even pressing any buttons
Henry Miller
Henry Miller Tech Expert & Writer
Noted, thank you. Try putting it on charge for now
Customer Reply
Alright
Henry Miller
Henry Miller Tech Expert & Writer
Press and hold the Power / Side button until the 'Power off' prompt appears then release.
Tap. Restart.
To confirm, tap. Restart. If your device won't power back on, partially charge the device then retry.
Customer Reply
I tried that, the power off button doesn't appear anymore
A new screen just popped up
Henry Miller
Henry Miller Tech Expert & Writer
Could you please tell me what did you see?
Customer Reply
It says Andriod Recovery. Your phone couldn't start normally. Some configuration data may be corrupt
Henry Miller
Henry Miller Tech Expert & Writer
Simultaneously press and hold the Power / Side button and Volume Down button until the screen is dark, then release both buttons.
Allow several seconds for the reboot process to complete.
If your device won't power back on, partially charge the device then retry.
Customer Reply
I just did and now it says that I can Reboot system now, Reboot to bootloader, Apply update from ADB, Apply update from SD card, Wipe data/factory reset, Wipe cache partition, Mount/system, view recoevry logs, run graphics test, run locale test, power off, and repair apps
Henry Miller
Henry Miller Tech Expert & Writer
Select "Reboot system" for now
Customer Reply
I did and now it's back on the loading screen again
Henry Miller
Henry Miller Tech Expert & Writer
First, completely power off the phone
Turn on the device and press and hold the Volume down key when the Samsung logo appears.
If done correctly, "Safe mode" will display on the bottom left corner of the screen. If "Safe mode" does not appear, repeat the previous steps.
Once you're in Safe mode, you can remove the third-party app that is causing issues.
Start by removing apps that were updated or installed when the problem started.
To exit Safe mode, simply restart your phone or tablet, and it will reboot normally.
Customer Reply
It's not going to safe mode it just keeps going back to the loading screen then powering off
It just turned back to that first recovery page
Henry Miller
Henry Miller Tech Expert & Writer
Noted, thank you
Customer Reply
mhm
Henry Miller
Henry Miller Tech Expert & Writer
It seems that some data on your phone is corrupted. You can try selecting the "Repair Apps" option on the screen to repair the apps at first. However, most likely, the whole phone will need to be wiped
Customer Reply
Okay
Henry Miller
Henry Miller Tech Expert & Writer
Let me know once you try it
Customer Reply
I hit the repair apps and it says "phone is starting"
Henry Miller
Henry Miller Tech Expert & Writer
Got it! Let me know once it loads
Customer Reply
Now it's just doing the same thing it's been doing with the loading screen and turning off then on again
Henry Miller
Henry Miller Tech Expert & Writer
Noted. To my regret, the only option now would be to Wipe data/factory reset
Customer Reply
Alright... Thanks for trying to help
Henry Miller
Henry Miller Tech Expert & Writer
I really wish I could assist you more. Is there anything else I can do for you today?
Customer Reply
No that's all, thank you
Henry Miller
Henry Miller Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Alright, hope you have a good day or night
Henry Miller
Henry Miller Tech Expert & Writer
Have a wonderful night as well :)