Created: October 19, 2022

My optus i phone has no service

I live in Charleville QLD
Last Edit: November 20, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
please help me with my phone
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please let me know how and when this issue has started?
Customer Reply
this morning
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
How did it start?
Customer Reply
turned on facebook and there were no pictures then tried to send a message and that failed to send
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Did you try to restart the phone?
Customer Reply
yes turned it off and on again after 10 mins
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, got it
Switch off WiFi and Bluetooth
Make sure your device is not in Airplane mode
Customer Reply
no its note. was listening to a podcast last night went to sleep with it on and then thats when it wouldn't work
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it
Do you have enough MBs on your provider plan? Maybe you have used all the MBs?
Customer Reply
can you check that the optus tower is not down
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay
We've received reports of an issue in this area.
Our network team is investigating reports of an issue in this area. Your mobile service may be interrupted during this time. We'll keep you updated on our investigation here.
This is the message from your provider
Customer Reply
thank you
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You are welcome.
Is there anything else I can do for you?
Customer Reply
no thank you.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for chatting with us today!
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