Updated: April 05, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My optus i phone has no service

I live in Charleville QLD

Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

please help me with my phone

Please let me know how and when this issue has started?

Customer Replay

this morning

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How did it start?

Customer Replay

turned on facebook and there were no pictures then tried to send a message and that failed to send

Did you try to restart the phone?

Customer Replay

yes turned it off and on again after 10 mins

Okay, got it
Switch off WiFi and Bluetooth
Make sure your device is not in Airplane mode


Customer Replay

no its note. was listening to a podcast last night went to sleep with it on and then thats when it wouldn't work

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Got it
Do you have enough MBs on your provider plan? Maybe you have used all the MBs?

Customer Replay

can you check that the optus tower is not down

We've received reports of an issue in this area.
Our network team is investigating reports of an issue in this area. Your mobile service may be interrupted during this time. We'll keep you updated on our investigation here.
This is the message from your provider

Customer Replay

thank you

You are welcome.
Is there anything else I can do for you?

Customer Replay

no thank you.

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