My kindle wont connnect to my WIFI

Nice to meet you, *****!
What troubleshooting have you done so far?

I see, let's try to resolve the issue together then

Please check if you have a Plane mode on in your kindle

So a Plane mode is on?

Ok, got you
Have you tried to reload your device? Sometimes simple steps like these are enough to solve the issue in a few minutes

You can restart your Kindle at any time by pressing and holding its power button for 40 seconds.

Please do, let me know the results

Ok, restart your Kindle, please

It's good, let's wait
Wait while your device restarts and reloads your library, then proceed to use your Kindle as normal. Try to connect it to the Wifi again

I see

Keep me informed, please
What error do you see?

Do you see your usual network in the list of Wifi connections available?

Could you let me know what options do you see when you click on Setup?

Ok, let's follow the same steps again
Find Wifi option on your Kindle
Swipe down from the top of the screen, then tap All Settings > Wi-Fi & Bluetooth > Wi-Fi Networks.

No rush, take your time

Okay
*****, are you sure you're entering the correct password to your wi-fi network?

Does your wi-fi router support a WPS function?
Understood
Please, follow the instructions below to update your Kindle:

1. On your Kindle home screen, tap the Menu icon, and then tap Settings.
2. Tap the Menu icon again, and then tap Update Your Kindle.
3. Tap OK to perform the update. Message
4. Your Kindle Is Updating appears.

Is everything clear with the provided instruction, *****?

It just got disconnected right after you downloaded new library books, right?

What do you mean? Can't you find Settings in the menu?

Okay, then you tried to disconnect it and after that, it won't connect, am I getting this straight?
Good

So, did you find settings?

Okay, what options do you see?

Did you try to scroll down the options?

Understood, sorry for misleading you, we would actually need wi-fi to update your Kindle. We can try downloading the update image on your computer to connect the Kindle and try to update it offline
Oh, I see, if it's greyed out, this should mean it's up to date, *****

No need, *****
How long have you been experiencing the issue?

Okay, we can try the factory reset of your Kindle. Note, this will erase all saved data on your Kindle including books which you will be able to download from the
Amazon Cloud once you have your Kindle connected
Do you want to try this?

Please, follow the instructions below:

1. From the home screen, swipe down to open the Quick Actions or select Menu.
2. Select Settings or All Settings.
3. Go to Device Options or select Menu.
4. Select Reset. For older devices, select Reset Device again.
5. When prompted, select Yes to confirm.
6. Upon completion of a factory reset, your device is deregistered from your Amazon account.
   To use the device, register it again.

Is everything clear with the provided instruction, *****?
A factory reset removes all your personal data and downloaded content, returning the device to its original factory settings

Got it, we can set it up again, *****. I will instruct you on this once you reset it, It's not difficult

Select English or any language you would like, please

Yes, we will need to set it up once you reset it

Now, is it asking you for the region?
You don't need to have it on your phone, *****

Did you reset your Kindle?

In the Kindle

You need to factory reset it by follow through with my instructions, then we will need to set it up again
Good, try to connect it to your wi-fi network, please

Take your time!

Okay, just unable to connect and nothing more?

Got it

Did you try to reboot your wi-fi router before connecting your Kindle to the network?

Just unplug your router from the outlet for 30 seconds, then plug it back in and wait another 20-30 seconds before trying to connect your Kindle
Tell me, please, was everything clear?