Created: November 9, 2022

My kindle wont connnect to my WIFI

OR ANY OTHER wifi - and it was connected before
Last Edit: November 9, 2022
Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
none as I dont really kniw my way arount this kindle - but learning hp-hazardly
Mia Green
Mia Green Tech Expert & Writer
I see, let's try to resolve the issue together then
Customer Reply
i tried connecting to my WIFI and also at the corner afe and neither one went thru
and maybe i havent selected somethingI shud have
Mia Green
Mia Green Tech Expert & Writer
Please check if you have a Plane mode on in your kindle
Customer Reply
i do and it's not connected
Mia Green
Mia Green Tech Expert & Writer
So a Plane mode is on?
Customer Reply
and my blue tooth is on
no the airplane is off
Mia Green
Mia Green Tech Expert & Writer
Ok, got you
Have you tried to reload your device? Sometimes simple steps like these are enough to solve the issue in a few minutes
Customer Reply
how do i do that?
Mia Green
Mia Green Tech Expert & Writer
You can restart your Kindle at any time by pressing and holding its power button for 40 seconds.
Customer Reply
willl try
Mia Green
Mia Green Tech Expert & Writer
Please do, let me know the results
Customer Reply
its gave me the option to restart
Mia Green
Mia Green Tech Expert & Writer
Ok, restart your Kindle, please
Customer Reply
looks like its doing something
waiting - it was oging pretty fast and has slowed down almost to the end
Mia Green
Mia Green Tech Expert & Writer
It's good, let's wait
Wait while your device restarts and reloads your library, then proceed to use your Kindle as normal. Try to connect it to the Wifi again
Customer Reply
where do i quickly finr the WIFI request scren
found it , but also by accident
its trying
Mia Green
Mia Green Tech Expert & Writer
I see
Customer Reply
gave me a wifi error
Mia Green
Mia Green Tech Expert & Writer
Keep me informed, please
What error do you see?
Customer Reply
yr kindle is nuable to connect...press setup to enter yr password again or manualy set up yr network...
Mia Green
Mia Green Tech Expert & Writer
Do you see your usual network in the list of Wifi connections available?
Customer Reply
if i press setup it wants l sort of things that i really dont know about
yes - my network shoe=ws up
Mia Green
Mia Green Tech Expert & Writer
Could you let me know what options do you see when you click on Setup?
Customer Reply
somehow lost this so having to retry
with pass word
Mia Green
Mia Green Tech Expert & Writer
Ok, let's follow the same steps again
Find Wifi option on your Kindle
Swipe down from the top of the screen, then tap All Settings > Wi-Fi & Bluetooth > Wi-Fi Networks.
Customer Reply
pls hold, its
Mia Green
Mia Green Tech Expert & Writer
No rush, take your time
Customer Reply
now back to the selec qa wifi screen
Mia Green
Mia Green Tech Expert & Writer
Okay
*****, are you sure you're entering the correct password to your wi-fi network?
Customer Reply
YES - i even checked on the fridge! its correct
and like i said, i tried at the corner cafe where i have the option and their wifi and it didn't connect
Mia Green
Mia Green Tech Expert & Writer
Does your wi-fi router support a WPS function?
Understood
Please, follow the instructions below to update your Kindle:
1. On your Kindle home screen, tap the Menu icon, and then tap Settings.
2. Tap the Menu icon again, and then tap Update Your Kindle.
3. Tap OK to perform the update. Message
4. Your Kindle Is Updating appears.
Is everything clear with the provided instruction, *****?
Customer Reply
this was working before and then i went to download new library books and it doesn't work
Mia Green
Mia Green Tech Expert & Writer
It just got disconnected right after you downloaded new library books, right?
Customer Reply
i dont see Menu opTIOINS
Mia Green
Mia Green Tech Expert & Writer
What do you mean? Can't you find Settings in the menu?
Customer Reply
NO - I WENT TO BE ABLE TO USE THE WIFI anf the wifi wasn't working
found it
Mia Green
Mia Green Tech Expert & Writer
Okay, then you tried to disconnect it and after that, it won't connect, am I getting this straight?
Good
Customer Reply
and get its if kustung but not a menuoption gain
i never disconnected it
Mia Green
Mia Green Tech Expert & Writer
So, did you find settings?
Customer Reply
found setting and have many optionbut dont see Update yr Kindle
Mia Green
Mia Green Tech Expert & Writer
Okay, what options do you see?
Customer Reply
yr K
Mia Green
Mia Green Tech Expert & Writer
Did you try to scroll down the options?
Customer Reply
WIFI and Bluetooth
device optiyons
reading options
language & dictonaries
accessinility help and user guides
all the optins are appearing and there is no option to scroll down
the updat eyr kindle is greyed out
Mia Green
Mia Green Tech Expert & Writer
Understood, sorry for misleading you, we would actually need wi-fi to update your Kindle. We can try downloading the update image on your computer to connect the Kindle and try to update it offline
Oh, I see, if it's greyed out, this should mean it's up to date, *****
Customer Reply
so i need to go to amazon
Mia Green
Mia Green Tech Expert & Writer
No need, *****
How long have you been experiencing the issue?
Customer Reply
i just found iy the other day when I needed to download and had no WIFI
Mia Green
Mia Green Tech Expert & Writer
Okay, we can try the factory reset of your Kindle. Note, this will erase all saved data on your Kindle including books which you will be able to download from the
Amazon Cloud once you have your Kindle connected
Do you want to try this?
Customer Reply
sure
i just haver library books and also have another kindle
but this will just reset this kindle - correct
Mia Green
Mia Green Tech Expert & Writer
Please, follow the instructions below:
1. From the home screen, swipe down to open the Quick Actions or select Menu.
2. Select Settings or All Settings.
3. Go to Device Options or select Menu.
4. Select Reset. For older devices, select Reset Device again.
5. When prompted, select Yes to confirm.
Upon completion of a factory reset, your device is deregistered from your Amazon account.
To use the device, register it again.
Is everything clear with the provided instruction, *****?
Yes, it will reset it to the factory settings
A factory reset removes all your personal data and downloaded content, returning the device to its original factory settings
Customer Reply
but amazon named this kindle and basically set up , i thought
Mia Green
Mia Green Tech Expert & Writer
Got it, we can set it up again, *****. I will instruct you on this once you reset it, It's not difficult
Customer Reply
its asking for lanu=guages and iks to be doing "something"
set up this kindle?
Mia Green
Mia Green Tech Expert & Writer
Select English or any language you would like, please
Customer Reply
i did
Mia Green
Mia Green Tech Expert & Writer
Yes, we will need to set it up once you reset it
Customer Reply
idoont hve kindle on my phone
Mia Green
Mia Green Tech Expert & Writer
Now, is it asking you for the region?
You don't need to have it on your phone, *****
Customer Reply
so just set it up?
Mia Green
Mia Green Tech Expert & Writer
Did you reset your Kindle?
Customer Reply
currrent question is Set up in this Kindle or to use my phone
Mia Green
Mia Green Tech Expert & Writer
In the Kindle
Customer Reply
now asking for wifi
Mia Green
Mia Green Tech Expert & Writer
You need to factory reset it by follow through with my instructions, then we will need to set it up again
Good, try to connect it to your wi-fi network, please
Customer Reply
its trying
Mia Green
Mia Green Tech Expert & Writer
Take your time!
Customer Reply
unable to connect...
option to cancel or setup
Mia Green
Mia Green Tech Expert & Writer
Okay, just unable to connect and nothing more?
Customer Reply
wifi error
Mia Green
Mia Green Tech Expert & Writer
Got it
Customer Reply
and my phone and tv and ipad are working fine
Mia Green
Mia Green Tech Expert & Writer
Did you try to reboot your wi-fi router before connecting your Kindle to the network?
Customer Reply
how do ido that?
Mia Green
Mia Green Tech Expert & Writer
Just unplug your router from the outlet for 30 seconds, then plug it back in and wait another 20-30 seconds before trying to connect your Kindle
Tell me, please, was everything clear?
Customer Reply
its got my books back on and is connected!!!!! thanks for yr help
any idea what caused this?
Mia Green
Mia Green Tech Expert & Writer
You're welcome, *****!
Sometimes, wifi routers change their working channels automatically and it might cause the issue with some devices like Kindle
Rebooting it usually helps
We are glad that you have resolved your issue using Howly!