Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Tell me please model of your iPod.
Tell me please model of your iPod.
Customer Reply
It is 120 GB but I dont know what model it is. I have another that is 120 gb
What troubleshooting have you done so far?
Customer Reply
I reset the ipod and then restored factory settings and tried to sync it from that point and the words sync were lighter than anything that was available for you to do meaning I cannot sync it
I cannot think of anything else aside from one of the ipods might need a new battery soon
I cannot think of anything else aside from one of the ipods might need a new battery soon
Got it.
*****, can you please tell me how do you sync your iPod, step-by-step?
*****, can you please tell me how do you sync your iPod, step-by-step?
Customer Reply
I have itunes open and then I plug the ipod in then I go to the file menu and then highlight devices and it brings up a menu that has Sync, Transfer Purchases Back up and Restore from Back up options, but none of these options allow me to use them
Ah, I see.
Thanks for clarifying that.
Thanks for clarifying that.
Customer Reply
It wont even charge
May I please ask you to restart your computer, then open iTunes, and connect your iPod again?
Customer Reply
okay
Take your time.
Customer Reply
The computer started to update , so it will take about three minutes or so
No problem.
Customer Reply
It may take a little longer because it is only at 30% now
No worries.
Customer Reply
I am not sure how long it will be because it finished counting up but it is processing now on the main title screen
Don't worry - take as much time as you need.
Customer Reply
It is almost finished
Great.
Customer Reply
It is doing the exact same thing. It wont let me sync the ipod
I see, thanks for clarifying.
May I please ask you to follow these steps?
Click Summary on the left-hand side of the iTunes window.
Select "Sync with this [device] over Wi-Fi".
Click Apply.
When the computer and the device are on the same Wi-Fi network, the device will appear on iTunes. The device will sync automatically whenever it's plugged into a power source and iTunes is open on the computer.
May I please ask you to follow these steps?
Click Summary on the left-hand side of the iTunes window.
Select "Sync with this [device] over Wi-Fi".
Click Apply.
When the computer and the device are on the same Wi-Fi network, the device will appear on iTunes. The device will sync automatically whenever it's plugged into a power source and iTunes is open on the computer.
Customer Reply
I dont see where it says summary
Is there a way you could take a screenshot of your iTunes?
Customer Reply
I see File, Edit, Song, View Controls, Account, Help
To take a screenshot you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
ok
It is on a separate computer than I am on now
It is on a separate computer than I am on now
Ah, right. Can you please send the screenshot to help@howly.com ?
Customer Reply
I am trying to send it now
Okay.
Customer Reply
It should have sent by now
Can you please click on the "Account" and tell me what you see?
Customer Reply
It has my name, then my email address then view my account, authorizations sign out, Apple Music, Wish List Purchased Check for available downloads redeem
I see, thanks for clarifying.
Are you sure the cable you're using is working?
When you connect your iPod to your computer, is it charging?
Are you sure the cable you're using is working?
When you connect your iPod to your computer, is it charging?
Customer Reply
I tried two different ones
no
no
I see.
Customer Reply
I plugged in another and it is charging, but not synching
Understood.
May I please ask you to try these steps?
May I please ask you to try these steps?
Customer Reply
Yes
Restart your iPod, iTunes, and computer. Re-Authorize iTunes on the computer by going to iTunes > Store. Update iOS and iTunes to the latest version. Run iTunes in the Administrative mode in Windows.
Customer Reply
Ok
Take your time.
Customer Reply
It actually just started syncing on it own. I think that the computer just had to update and after that occurred the Itunes seems like it is working like it did before
Oh, really? Great!
Is it working normally now?
Is it working normally now?
Customer Reply
It looks like it is
Wonderful!
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