
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
What do you see on your iPhone screen when you put it on charge?
What do you see on your iPhone screen when you put it on charge?
Customer Reply
apple logo and then charging sign

Got it, and when you try to turn it on, does it turns on, and do you see any message on the screen?
Customer Reply
this continuously change from apple logo to charging sign
no
no

Tell me please the iPhone model
Customer Reply
iPhone 7plus



Thanks, let's put it into the Recovery Mode
Disconnect it from charger
And then - Press and hold the side and volume down buttons at the same time.
Keep holding them until you see the recovery mode screen.
Disconnect it from charger
And then - Press and hold the side and volume down buttons at the same time.
Keep holding them until you see the recovery mode screen.
Customer Reply
how do I know the recovery mode screen?

You will see the iTunes logo on screen
Customer Reply
I have a pc on the screen

Excellent
Please follow the next steps:
Open iTunes on your Mac. Connect your iPhone 7 Plus to the computer via a USB cable. If a pop-up occurs on your device screen asks for your device passcode or to "Trust This Computer", follow the onscreen steps.
Please follow the next steps:
Open iTunes on your Mac. Connect your iPhone 7 Plus to the computer via a USB cable. If a pop-up occurs on your device screen asks for your device passcode or to "Trust This Computer", follow the onscreen steps.
Customer Reply
no iTunes on my MAc

Ok, I got it. Then you need to install it, first.
Here is the link https://www.apple.com/ua/itunes/download/
Here is the link https://www.apple.com/ua/itunes/download/
Customer Reply
tried to install but it says
This update requires macOS version 10.13.99 or earlier.
This update requires macOS version 10.13.99 or earlier.

Which version did you try to download?
Customer Reply
I just clicked the link you sent above

Customer Reply
ok
This update requires macOS version 10.13.99 or earlier.
same
This update requires macOS version 10.13.99 or earlier.
same

Oh, ok
Click the Finder icon in the Dock to open a Finder window, click the iPhone button in the Finder sidebar (below Locations), click General at the top of the window, then click Restore iPhone.
So you still need to connect the phone to the Mac with a cable.
Click the Finder icon in the Dock to open a Finder window, click the iPhone button in the Finder sidebar (below Locations), click General at the top of the window, then click Restore iPhone.
So you still need to connect the phone to the Mac with a cable.
Customer Reply
I'm here
doing the Finder thing
doing the Finder thing

Ok, good
Customer Reply
no iPhone button in that Finder
I've checked and check
I've checked and check

Please reconnect the phone, and if still no phone, restart the Mac.
Customer Reply
ok
I'm chatting with you on Mac so if I restart, will the chats be lost?
I'm chatting with you on Mac so if I restart, will the chats be lost?

No, you just need to open the chat again.
For your convenience, here's the link - https://howly.com/chat
For your convenience, here's the link - https://howly.com/chat
Customer Reply
restarted

Does your Mac recognize the iPhone now?
Customer Reply
no

Is your iPhone currently in Recovery mode?
Customer Reply
yes

Try to connect your iPhone with cable to another port, on your Mac
And check if it appears in the Finder sidebar
And check if it appears in the Finder sidebar
Customer Reply
done
not showing
not showing

Okay, disconnect your iPhone from the cable and leave the cable connected to Mac
Power off iPhone holding - Volume Down + Side button
Power off iPhone holding - Volume Down + Side button
Customer Reply
phone is not on

I mean power Off from Recovery Mode
Customer Reply
done

Is the Laptop logo on the screen right now?
Customer Reply
no
blackout now
blackout now

Excellent, please, press and hold the side and volume down buttons
To enter Recovery Mode
To enter Recovery Mode
Customer Reply
still blackout

Got it, look's like the battery has no charge
Please put it on the charge for a few minutes
Please put it on the charge for a few minutes
Customer Reply
ok

Thanks, allow it a few minutes to charge after that we put it in Recovery Mode one more time
Customer Reply
its showing the pc sign

Connect it to your Mac one more time
Let me know how everything is going.
Let me know how everything is going.
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