Updated: June 06, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My iPhone is not turning on and I don't want to loose some important documents on its WhatsApp

I have tried using my Macbook to update it but its not

Short summary:

  1. Put your iPhone 7 Plus into Recovery Mode. Disconnect it from the charger and then press and hold the side button and volume down button simultaneously.
  2. Keep holding the buttons until you see the iTunes logo on the screen.
  3. Install iTunes on your Mac if you don't have it already. You can download it from this link: [insert link to iTunes download].
  4. Open iTunes on your Mac and connect your iPhone 7 Plus to the computer using a USB cable.
  5. If a pop-up appears on your iPhone screen asking for your device passcode or to "Trust This Computer," follow the onscreen steps.
  6. If your Mac doesn't recognize your iPhone, click the Finder icon in the Dock to open a Finder window. Look for the iPhone button in the Finder sidebar (below Locations). If you don't see it, reconnect the phone and restart your Mac.
  7. Once your iPhone is recognized in Finder, click the iPhone button, then click on "General" at the top of the window.
  8. Click on "Restore iPhone" to begin the restore process.
  9. Follow the onscreen prompts to confirm the restoration. This will erase all data on your iPhone, so make sure you have a backup if necessary.
  10. Wait for the restore process to complete. Your iPhone will restart and should no longer display the continuous cycle of the Apple logo and charging sign.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What do you see on your iPhone screen when you put it on charge?

Customer Replay

apple logo and then charging sign

Got it, and when you try to turn it on, does it turns on, and do you see any message on the screen?

Customer Replay

this continuously change from apple logo to charging sign

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Tell me please the iPhone model

Customer Replay

iPhone 7plus


Top answer

Thanks, let's put it into the Recovery Mode

  • Disconnect it from charger
  • And then - Press and hold the side and volume down buttons at the same time.
  • Keep holding them until you see the recovery mode screen.
Customer Replay

how do I know the recovery mode screen?

  • You will see the iTunes logo on screen
Customer Replay

I have a pc on the screen

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Please follow the next steps:

  • Open iTunes on your Mac. Connect your iPhone 7 Plus to the computer via a USB cable.
  • If a pop-up occurs on your device screen asks for your device passcode or to "Trust This Computer", follow the onscreen steps.
Customer Replay

no iTunes on my MAc

Ok, I got it. Then you need to install it, first.
Here is the link https://www.apple.com/ua/itunes/download/

Customer Replay

tried to install but it says
This update requires macOS version 10.13.99 or earlier.

Which version did you try to download?

Customer Replay

I just clicked the link you sent above

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Customer Replay

This update requires macOS version 10.13.99 or earlier.

Oh, ok
Click the Finder icon in the Dock to open a Finder window, click the iPhone button in the Finder sidebar (below Locations), click General at the top of the window, then click Restore iPhone.
So you still need to connect the phone to the Mac with a cable.

Customer Replay

I'm here
doing the Finder thing

Customer Replay

no iPhone button in that Finder
I've checked and check

Please reconnect the phone, and if still no phone, restart the Mac.

Customer Replay

I'm chatting with you on Mac so if I restart, will the chats be lost?

No, you just need to open the chat again.
For your convenience, here's the link - https://howly.com/chat

Customer Replay


Does your Mac recognize the iPhone now?

Customer Replay


Is your iPhone currently in Recovery mode?

Customer Replay


Try to connect your iPhone with cable to another port, on your Mac
And check if it appears in the Finder sidebar

Customer Replay

not showing

Okay, disconnect your iPhone from the cable and leave the cable connected to Mac
Power off iPhone holding - Volume Down + Side button

Customer Replay

phone is not on

I mean power Off from Recovery Mode

Customer Replay


Is the Laptop logo on the screen right now?

Customer Replay

blackout now

Excellent, please, press and hold the side and volume down buttons
To enter Recovery Mode

Customer Replay

still blackout

Got it, look's like the battery has no charge
Please put it on the charge for a few minutes

Customer Replay


Thanks, allow it a few minutes to charge after that we put it in Recovery Mode one more time

Customer Replay

its showing the pc sign

Connect it to your Mac one more time
Let me know how everything is going.

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Invalid Date
The chat support should provide more detailed troubleshooting steps!
Invalid Date
The steps provided were not clear, and I got stuck in the process.
Invalid Date
omg, thx for helping me with my iPhone!

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