Created: October 18, 2022

My iphone is currently disabled what do i do?

Last Edit: November 20, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
nice to meet you too
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Can you please explain the issue in detail?
Customer Reply
so i forgot my password for my iphone and i have guessed it to many times now i need to restore or restart my phone
so i can use it again
would you be able to help me with that?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you mean your Apple ID password or your phone passcode?
Customer Reply
phone passcode
i mean my phone passcode
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
It's possible to restore access to your phone, however you will need to erase your phone and then set it up one more time
All the information stored on the phone will be lost
Customer Reply
I am aware of that i just need to know how i could do that
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you have a PC with you?
Customer Reply
yes i am on my laptop now chatting with you
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you have iTunes on it?
Customer Reply
yes, yes i do
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sounds good, you also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.
Customer Reply
ok, done
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Also could you please provide the full model of your iPhone?
Customer Reply
iPhone 11 pro max
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
First, you need to turn off your phone:
- Unplug your iPhone from the computer if it’s connected.
- Press and hold both the side button and the Volume down button until the power off slider appears.
- Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.
Customer Reply
ok, what next?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Once it's done you will need to put your phone into the recovery mode:
- Get ready by finding the button on your iPhone that you'll need to hold in the next step: that would be the side button.
- Press and hold the side button while immediately connecting your iPhone to the computer. Don't let go of the button.
- Keep holding the button until you see the recovery mode screen on your iPhone, then let go
If you see the passcode screen, you need to turn off your iPhone and start again.
Customer Reply
ok done
what now?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
After that you need to restore your iPhone:
- Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to.
- Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
- Wait for the process to finish.
- Disconnect your iPhone from the computer, then set up and use your iPhone.
That would be it
Customer Reply
the screen has a laptop with a charger pointing to the laptop
the screen is showing a charger is a arrow pointing to a computer
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sounds correct, your phone should be connected to your PC
Customer Reply
is that the screen i should be seeing?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes
Customer Reply
ok what do i do now
sorry i thought it was sending i was at the top of the chat
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
- First, you need to locate your iPhone in the Finder or in iTunes on the computer that it’s connected to.
- Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
- Wait for the process to finish.
- Disconnect your iPhone from the computer, then set up and use your iPhone.
Customer Reply
wasnt *
ok i will see what happens
its downloading now
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sounds good
Now you need to wait for it
Do you have any additional questions I can help you with?
Customer Reply
ok
what do i do when its finished downloading?
what happened the "file" it said it would come up after downloading?
what do i do know its finished downloading?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please install iTunes when it will be downloaded.
Customer Reply
ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let me know when it's done.
Customer Reply
its downloaded but nothing happened
and nothing happened to my phone
do i need to restart the process
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please install the downloaded iTunes.
Customer Reply
??
i dont understand?
Customer Reply
ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let me know when it's done.
Customer Reply
it says i already have itunes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
In this case, please open iTunes on your computer.
Customer Reply
i have it already open
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Unplug your iPhone from the computer if it’s connected.
Customer Reply
yeah done
now what?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Press and hold both the side button and the Volume down button until the power off slider appears.
Customer Reply
yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Press and hold the right side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
Do you see the recovery screen on your phone?
Customer Reply
i am finished, thanks for your service goodbye!