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My iphone is currently disabled what do i do?
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
nice to meet you too
Can you please explain the issue in detail?
so i forgot my password for my iphone and i have guessed it to many times now i need to restore or restart my phone
so i can use it again
would you be able to help me with that?
Do you mean your Apple ID password or your phone passcode?
phone passcode
i mean my phone passcode
It's possible to restore access to your phone, however you will need to erase your phone and then set it up one more time
All the information stored on the phone will be lost
I am aware of that i just need to know how i could do that
Do you have a PC with you?
yes i am on my laptop now chatting with you
Do you have iTunes on it?
yes, yes i do
Sounds good, you also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.
ok, done
Also could you please provide the full model of your iPhone?
iPhone 11 pro max
First, you need to turn off your phone:
- Unplug your iPhone from the computer if it’s connected.
- Press and hold both the side button and the Volume down button until the power off slider appears.
- Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.
ok, what next?
Once it's done you will need to put your phone into recovery mode:
- Get ready by finding the button on your iPhone that you'll need to hold in the next step: that would be the side button.
- Press and hold the side button while immediately connecting your iPhone to the computer. Don't let go of the button.
- Keep holding the button until you see the recovery mode screen on your iPhone, then let go
- If you see the passcode screen, you need to turn off your iPhone and start again.
ok done
what now?
After that you need to restore your iPhone:
- Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to.
- Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
- Wait for the process to finish.
- Disconnect your iPhone from the computer, then set up and use your iPhone.
That would be it
the screen has a laptop with a charger pointing to the laptop
the screen is showing a charger is a arrow pointing to a computer
Sounds correct, your phone should be connected to your PC
is that the screen i should be seeing?
ok what do i do now
sorry i thought it was sending i was at the top of the chat
- First, you need to locate your iPhone in the Finder or in iTunes on the computer that it’s connected to.
- Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
- Wait for the process to finish.
- Disconnect your iPhone from the computer, then set up and use your iPhone.
wasnt *
ok i will see what happens
its downloading now
Sounds good
Now you need to wait for it
Do you have any additional questions I can help you with?
ok
what do i do when its finished downloading?
what happened the "file" it said it would come up after downloading?
what do i do know its finished downloading?
Please install iTunes when it will be downloaded.
ok
Let me know when it's done.
its downloaded but nothing happened
and nothing happened to my phone
do i need to restart the process
Please install the downloaded iTunes.
??
i dont understand?
Please download and install iTunes using this link --> https://secure-appldnld.apple.com/itunes12/001-97787-20210421-F0E5A3C2-A2C9-11EB-A40B-A128318AD179/iTunes64Setup.exe
ok
Let me know when it's done.
it says i already have itunes
In this case, please open iTunes on your computer.
i have it already open
Unplug your iPhone from the computer if it’s connected.
yeah done
now what?
Press and hold both the side button and the Volume down button until the power off slider appears.
yes
- Press and hold the right side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
- Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
Do you see the recovery screen on your phone?
i am finished, thanks for your service goodbye!
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