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My iphone 12 does not ring but goes directly to call answer.
Short summary:
- Check Airplane mode: Open Settings and look at the switch next to Airplane Mode. If it's green, it means it is enabled - make sure to switch it to "off".
- Check for Do Not Disturb mode: Open Control Center by swiping down from the upper right-hand corner of the screen, and look for the Moon icon. If it’s white and purple, Do Not Disturb is on. Tap the icon to turn it off.
- Ask someone to call you to test if the issue is resolved.
Hello, thank you for using Howly.
When did you first notice this happening?
3 days ago
Noted. Have you tried any troubleshooting yourself yet?
just looked at settings but found no solution.
Ok, first things first, let's check Airplane mode on your iPhone 12.
Please open Settings and look at the switch next to Airplane Mode. If it's green, it means it is enabled - make sure to switch it to "off".
It is off.
Great, now let's check for any modes enabled, specifically "Do Not Disturb".
To turn off Do Not Disturb:
- Open Control Center by swiping down from the upper right-hand corner of the screen, and looking for the Moon icon.
- If it’s white and purple, Do Not Disturb is on.
- Tap the icon to turn it off.
Ok. Just did.
Great, did you turn off the "Do Not Disturb" option off?
Yes
Ok, very well! Now the issue with the calls going to voicemail should be fixed. Do you have an option to check, maybe ask someone to call you?
Yes
Ok, please let me know how it goes :)
It seems to be fixed. Got a ring tone!
Very happy to hear that, *****! Sometimes it's possible to turn on the Do Not Disturb mode accidentally, but now you'll know what to do to check if it's on :)
Thank you.
You are most welcome. Do you have any additional questions I can help you with?
No. It’s all good.
Thank you.
I am so pleased to see your issue got resolved!
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