Updated: March 12, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

My ipad 12.5 is frozen and it won’t shut down or swipe to start

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
May I ask, what troubleshooting you already have done?

Customer Replay

just tried to shut it down and tapped the screen in various locations but it’s still frozen .

Ok, let's restart your iPad.
To do so, please press and hold the top button and the Home button at the same time.
When the Apple logo appears, release both buttons.

Customer Replay

All I have is a power button and volume button

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Could you please tell me the exact model of your iPad?

Customer Replay

12.9 iPad Pro 3rd generation


Thank you!
Please, follow these steps:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.
Customer Replay

It is already on I cannot turn it off

I got it, it is how to force restart it.
Please, let me know how everything is going.

Customer Replay

Trying it now.

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Customer Replay

The slide to power off slide button appears but it won’t respond to my finger.

Just hold the button until the iPad will turn off

Customer Replay

which button?

The top button.

Customer Replay

it worked! Thank you so much!

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You're very welcome, *****!
Is there anything else I can do for you today?

Customer Replay


You're welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

i gave you a thumbs up!

Thank you, *****!

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