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My ipad 12.5 is frozen and it won’t shut down or swipe to start
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
May I ask, what troubleshooting you already have done?
just tried to shut it down and tapped the screen in various locations but it’s still frozen .
Ok, let's restart your iPad.
To do so, please press and hold the top button and the Home button at the same time.
When the Apple logo appears, release both buttons.
All I have is a power button and volume button
Could you please tell me the exact model of your iPad?
12.9 iPad Pro 3rd generation
Thank you!
Please, follow these steps:
- Press and quickly release the volume button nearest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button.
- When the Apple logo appears, release the top button.
It is already on I cannot turn it off
I got it, it is how to force restart it.
Please, let me know how everything is going.
Trying it now.
Great!
The slide to power off slide button appears but it won’t respond to my finger.
Just hold the button until the iPad will turn off
which button?
The top button.
it worked! Thank you so much!
You're very welcome, *****!
Is there anything else I can do for you today?
thanks
You're welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
i gave you a thumbs up!
Thank you, *****!
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