Updated: March 14, 2023
Was it helpful?
by Oliver Maslou
Tech Expert & Writer
849 resolved issues

My HP printer no longer offers me the icon with the square box and upwards arrow to print from email and pages

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
On what program did you have this icon before?

Customer Replay

my ipad and Iphone can no longer access my HP8025e printer


Did you see any error messages?

Customer Replay


banner 3

What happens when you try to connect your Ipad and iPhone to the HP8025e printer?

Customer Replay

it is wireless and always worked before about 3 days ago. Even HP smart says it won’t support either devise

What troubleshooting have you done so far?

Customer Replay

Rebooted all 3: 0 affects

Did you reboot your router?

Customer Replay

will do.give meabout5minutes

banner 6

Sure, take your time!

Customer Replay

I will try to print again from my own wifi

Sure, take your time

Customer Replay

yes. try to print and it reverted to another wifi

Got it, thanks for clarifying that.

Customer Replay

no problem

banner 9

Please, make sure the printer and your Apple device are connected to the same wireless network.

  • On your Apple device, make sure Wi-Fi is turned on and there is a checkmark next to the name of your local Wi-Fi network. If you are connected to a different network, tap the name of your network to join it.
  • Restart the printer, and then check the printer network connection status.
  • Printers with a touchscreen control panel: Touch the Wireless icon or open the Network Settings or
    Setup menu to view the network connection status.
  • Printers without a touchscreen control panel: Make sure the light next to the wireless icon or button is on and not blinking.
    If the printer is not connected, continue to the next step.
  • Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
  • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select
    Wireless Setup Wizard, and then follow the instructions to select the network name and enter the
  • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.
  • Within two minutes, press and hold the WPS button on the router until the connection process begins. The printer's wireless light stops flashing when the connection completes.
Customer Replay

it could be that my personal wi-if works, but not the joint one for my apartment complex??
as it to have corrected

Perhaps it depends on the type of internet connection in your house.
Can you please try to follow the steps I send you above and let me know how everything is going?

Customer Replay

OK, now my iphone is printing from pages, but NOT my ipad

I see, did you do those steps on iPad as well?

Customer Replay

Now my ipad is printing from email, but not from pages

What do you mean from pages?

Customer Replay

pages is the app I use for printing thingsI give to others ,etc

Is that app connected to print from it?

Customer Replay

as a matter of fact, I can now print our whole conversation
but not PAGES from my ipad. the print icon does not show up like it does on all from my iphone, email from my ipad, etc. Myonly problem now is printing from my ipad’s PAGES

Got it.
To print a document in Pages on iPad, do these:

  1. Go to Pages.
  2. Open the document, tap the document's name in the toolbar, then tap Print.
  3. If no printer is selected, tap Select Printer, then choose one.
  4. Choose print options (page range, number of copies, and so on).
  5. Tap Print in the top-right corner.
Customer Replay

I also have a mac computer. I will try pages fromit

Now, please try from iPad following the above steps, *****.

Customer Replay

ok, give me a minute
IT WORKED.Hallelujah!!! A different way ongoing about it, but problem solved. thanks for hanging in

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Printers problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info