Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
On what program did you have this icon before?
On what program did you have this icon before?
Customer Reply
my ipad and Iphone can no longer access my HP8025e printer
Did you see any error messages?
Customer Reply
no
What happens when you try to connect your Ipad and iPhone to the HP8025e printer?
Customer Reply
it is wireless and always worked before about 3 days ago. Even HP smart says it won’t support either devise
What troubleshooting have you done so far?
Customer Reply
Rebooted all 3: 0 affects
Did you reboot your router?
Customer Reply
will do.give meabout5minutes
Sure, take your time!
Customer Reply
I will try to print again from my own wifi
Sure, take your time
Customer Reply
yes. try to print and it reverted to another wifi
Got it, thanks for clarifying that.
Customer Reply
no problem
Please, make sure the printer and your Apple device are connected to the same wireless network.
-On your Apple device, make sure Wi-Fi is turned on and there is a checkmark next to the name of your local Wi-Fi network. If you are connected to a different network, tap the name of your network to join it.
-Restart the printer, and then check the printer network connection status.
-Printers with a touchscreen control panel: Touch the Wireless icon or open the Network Settings or
Setup menu to view the network connection status.
-Printers without a touchscreen control panel: Make sure the light next to the wireless icon or button is on and not blinking.
If the printer is not connected, continue to the next step.
-Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
-Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select
Wireless Setup Wizard, and then follow the instructions to select the network name and enter the
password.
-Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. --Within two minutes, press and hold the WPS button on the router until the connection process begins. The printer's wireless light stops flashing when the connection completes.
-On your Apple device, make sure Wi-Fi is turned on and there is a checkmark next to the name of your local Wi-Fi network. If you are connected to a different network, tap the name of your network to join it.
-Restart the printer, and then check the printer network connection status.
-Printers with a touchscreen control panel: Touch the Wireless icon or open the Network Settings or
Setup menu to view the network connection status.
-Printers without a touchscreen control panel: Make sure the light next to the wireless icon or button is on and not blinking.
If the printer is not connected, continue to the next step.
-Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
-Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select
Wireless Setup Wizard, and then follow the instructions to select the network name and enter the
password.
-Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. --Within two minutes, press and hold the WPS button on the router until the connection process begins. The printer's wireless light stops flashing when the connection completes.
Customer Reply
it could be that my personal wi-if works, but not the joint one for my apartment complex??
as it to have corrected
as it to have corrected
Perhaps it depends on the type of internet connection in your house.
Can you please try to follow the steps I send you above and let me know how everything is going?
Can you please try to follow the steps I send you above and let me know how everything is going?
Customer Reply
OK, now my iphone is printing from pages, but NOT my ipad
I see, did you do those steps on iPad as well?
Customer Reply
Now my ipad is printing from email, but not from pages
What do you mean from pages?
Customer Reply
pages is the app I use for printing thingsI give to others ,etc
Is that app connected to print from it?
Customer Reply
as a matter of fact, I can now print our whole conversation
but not PAGES from my ipad. the print icon does not show up like it does on all from my iphone, email from my ipad, etc. Myonly problem now is printing from my ipad’s PAGES
but not PAGES from my ipad. the print icon does not show up like it does on all from my iphone, email from my ipad, etc. Myonly problem now is printing from my ipad’s PAGES
Got it.
To print a document in Pages on iPad, do these:
1. Go to Pages.
2. Open the document, tap the document's name in the toolbar, then tap Print.
3. If no printer is selected, tap Select Printer, then choose one.
4. Choose print options (page range, number of copies, and so on).
5. Tap Print in the top-right corner.
To print a document in Pages on iPad, do these:
1. Go to Pages.
2. Open the document, tap the document's name in the toolbar, then tap Print.
3. If no printer is selected, tap Select Printer, then choose one.
4. Choose print options (page range, number of copies, and so on).
5. Tap Print in the top-right corner.
Customer Reply
I also have a mac computer. I will try pages fromit
Now, please try from iPad following the above steps, *****.
Customer Reply
ok, give me a minute
IT WORKED.Hallelujah!!! A different way ongoing about it, but problem solved. thanks for hanging in
IT WORKED.Hallelujah!!! A different way ongoing about it, but problem solved. thanks for hanging in
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
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