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My girlfriend just got me an iphone 11 with an o2 chip on her account
Hello, thank you for using Howly.
Have you removed her SIM card from this iPhone?
new sim card on her account
im new here and live way in the sticks in Wales.
So do you want to use her SIM card?
yes im paying for it. might as well
I got you.
Don't you have a cellular connection on this phone?
can't get it to function. it was going good on the set up untill WiFi.
Have you tried to reboot it?
how do i do that sir?
Here are the instructions on how to do this:
- Press and hold either the volume button or the side button until the power-off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off.
ok hang tight
Sure.
To turn your device back on, press and hold the side button until you see the Apple logo.
it wont turn off
only siri comes up
should i take out the sim?
You have to press and hold any volume button and the Power button.
Then you'll see the slider.
power is off
Good. To turn your device back on, press and hold the side button until you see the Apple logo.
got it
Have you turned it on?
yes sir.
Okay.
sorry man im not good at this
Could you please tell me what exactly is not working at the moment?
i cant call out or connect to the internet
when i call it says calkl failed
Are you able to connect it to the Wi-Fi?
no thats were everything went wrong
Alright.
Please, open the settings and select the "Wi-Fi" tab.
ok im there
Click on your Wi-Fi network and enter the password.
ok just a sec
should i be able to call out now?
You can try to do this.
im hooked up to wifi it says
Great!
call failed
this is so frustrating
lol
Please, follow the instructions below:
- Swipe down from the top right of the screen to see the Control Center.
- Tap the Airplane mode icon at the top left, and then wait about 30 seconds.
- Tap the Airplane mode icon again to re-enable your cellular network.
ok
i still cant call or receive
Okay. Let's try to reset your iPhone's network settings.
Here's how:
- Start the Settings app and tap General.
- Tap Transfer or Reset iPhone.
- Tap Reset.
- In the pop-up menu, tap Reset Network Settings and then confirm this is what you want to do.
ok it's resetting
should i have my phone on the charger?
Yes, you can do this.
Now try to remove your SIM card and insert it back, then check if the issue persists.
should ni turn it off before i do this?
No.
You can do this while it's on.
it's out
Okay.
Check if the issue persists.
put the sim back in?
Yes, correct.
says call failed again
Do you see a cellular connection indicator in the top right corner of the screen?
could i have a faulty sim or phone?i have nothing on my indicator
Do you have a different SIM card?
Just for the test.
yes in my other phone
Please, try to insert a different SIM card into this iPhone.
ok done
Do you see an indicator?
it's working!
Great!
So the issue is in the SIM card.
i just had a bad sim card?
Yes, or it was deactivated by the mobile provider.
thank you so much brother!
Is there anything else I can do for you today?
ok ill deal with this nfrom here. you are a star!!!
Thank you so much!
I am so pleased to see your issue got resolved!
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