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My fridge is showing the temp is flashing 37 degrees but Nothing seems cold
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your fridge?
Samsung
Rf18a5101sr/Aa
What troubleshooting have you done so far?
Nothing I don't know anything
Got you
Let’s try to soft reset your refrigerator. To do this please unplug your Samsung from the wall and wait 60 seconds. After the minute is up, plug your fridge back in.
I'm waiting. I'm 74.
Ok, please keep me updated
After that leave it for 30 mins and do not open it for a temperature check
Just plugged it back in
Ok, now leave it for 30 mins and let it get colder after the restart
Temp is now 80 freezer is 37 degrees
Can you take a look if it's colder inside?
It is not
Got you, what about the freezer?
Look above
I mean can you check if it's cold enough
No it is not cold
Got you
After the restart that we've performed earlier please put the thermometer in your fridge and close it for 30 mins
Shouldn't I be hearing the motor if it's trying to work?
A little sound has a place to be, but most of the new models work almost soundless
Ok
Can you hear anything at this moment? Is it too loud, *****?
There is a very small noise if I put my ear right on the side
That's fine, please leave it for now with a thermometer in it
And keep me updated how it goes, ok?
Ok
Thank you
Maybe you have any additional questions I can help you with at this moment?
Nope
It's working!! Temp on fridge is 66 and freezer is 30. YAY!!!!!
Great!
GOOD JOB!!!
Is there anything else I can do for you today?
Nope but after last week having pipes freeze and burst I was not happpy! Thank you!
I am so pleased to see your issue got resolved!
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