Updated: March 16, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

My fridge is showing the temp is flashing 37 degrees but Nothing seems cold

Is there anything I can try?
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you please specify both the brand and the model of your fridge?

Customer Replay

Samsung
Rf18a5101sr/Aa

image

author


What troubleshooting have you done so far?

Customer Replay

Nothing I don't know anything

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author

Got you
Let’s try to soft reset your refrigerator. To do this please unplug your Samsung from the wall and wait 60 seconds. After the minute is up, plug your fridge back in.

Customer Replay

I'm waiting. I'm 74.

author

Ok, please keep me updated
After that leave it for 30 mins and do not open it for a temperature check

Customer Replay

Just plugged it back in

author

Ok, now leave it for 30 mins and let it get colder after the restart

Customer Replay

Temp is now 80 freezer is 37 degrees

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author

Can you take a look if it's colder inside?

Customer Replay

It is not

author

Got you, what about the freezer?

Customer Replay

Look above

author

I mean can you check if it's cold enough

Customer Replay

No it is not cold

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author

Got you
After the restart that we've performed earlier please put the thermometer in your fridge and close it for 30 mins

Customer Replay

Shouldn't I be hearing the motor if it's trying to work?

author

A little sound has a place to be, but most of the new models work almost soundless

Customer Replay

Ok

author

Can you hear anything at this moment? Is it too loud, *****?

Customer Replay

There is a very small noise if I put my ear right on the side

author

That's fine, please leave it for now with a thermometer in it
And keep me updated how it goes, ok?

Customer Replay

Ok

author

Thank you
Maybe you have any additional questions I can help you with at this moment?

Customer Replay

Nope
It's working!! Temp on fridge is 66 and freezer is 30. YAY!!!!!

Customer Replay

GOOD JOB!!!

author

Is there anything else I can do for you today?

Customer Replay

Nope but after last week having pipes freeze and burst I was not happpy! Thank you!

author

I am so pleased to see your issue got resolved!

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