Updated: June 13, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

My Fitbit Versa 2 stopped desplaying my pulse and sleep score

Short summary:

  1. Perform a factory reset on your Fitbit watch by navigating to "About" in the Settings app and following the prompts.
  2. Launch the Fitbit app, tap your profile photo, and select "+ Set up a Device" to reconnect your Fitbit watch.

Hello, thank you for using Howly.
Before we go any further, may I ask you if you have done any steps to resolve your issue with Fitbit Versa 2 yet?


Customer Replay

yes, I tried to sync by working on settings, I also tried to set up a new setup for new Fitbit.

Alright, you've done it absolutely right, and correct.
Just to double-check, these steps weren't providing you even a minor changes at all?

Customer Replay


Okay. When the issues occurred with your watch for a first time?

Customer Replay

About a month ago.

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Top answer

Please perform a factory reset.

  1. Open Settings app
  2. About > Factory Reset or Clear User Data

Note: Sync your watch before this in order to avoid losing current data.

Customer Replay

i tried that, my Fitbit just shows shows the Fitbit icon, I can’t get it off.

Do you have a chance to take a picture with your phone?

Customer Replay

Visitor uploaded: IMG_1373.jpeg
Type: image/jpeg
Size: 3300195

Now you can launch FitBit App, click profile photo and "+ Set up a Device", it should get you reconnected

Customer Replay

i try .

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Thanks! Appreciate your cooperation with me

Customer Replay

Ok got it, thanks.

You are really welcome!

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