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My Fitbit Versa 2 stopped desplaying my pulse and sleep score
Short summary:
- Perform a factory reset on your Fitbit watch by navigating to "About" in the Settings app and following the prompts.
- Launch the Fitbit app, tap your profile photo, and select "+ Set up a Device" to reconnect your Fitbit watch.
Hello, thank you for using Howly.
Before we go any further, may I ask you if you have done any steps to resolve your issue with Fitbit Versa 2 yet?
yes, I tried to sync by working on settings, I also tried to set up a new setup for new Fitbit.
Alright, you've done it absolutely right, and correct.
Just to double-check, these steps weren't providing you even a minor changes at all?
Correct
Okay. When the issues occurred with your watch for a first time?
About a month ago.
Please perform a factory reset.
- Open Settings app
- About > Factory Reset or Clear User Data
Note: Sync your watch before this in order to avoid losing current data.
i tried that, my Fitbit just shows shows the Fitbit icon, I can’t get it off.
Do you have a chance to take a picture with your phone?
Visitor uploaded: IMG_1373.jpeg
Type: image/jpeg
Size: 3300195
Now you can launch FitBit App, click profile photo and "+ Set up a Device", it should get you reconnected
i try .
Thanks! Appreciate your cooperation with me
Ok got it, thanks.
You are really welcome!
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