My blue Ray player won't play and won't open

Can you tell me more about the issue?

Is it currently powered on?

What troubleshooting have you done so far?

Got it, before we proceed, I really need to know the model of the player. Can you please search for the sticker on the bottom or behind the player where it would indicate the model?

Got it, that's all I need. Thank you!
Please, follow these steps to unlock your disk tray:

1. While a disc is playing in the Blu-ray Disc player, press the SYSTEM MENU
   button on the remote control.
2. After the System Menu screen appears, slowly press 0 0 0 0 7 6 6 9 using the number pad on the remote control.
   Let me know, once you will finish, and we will continue with the rest of the process.

Got it, follow this then:
Perform a power reset

1. Press and hold the POWER button for ten seconds until the Blu-ray Disc player
   turns off.
2. After the Blu-ray Disc player turns off, press the POWER button again to turn it back on.
3. Press the OPEN/CLOSE button on the front of the Blu-ray Disc player to open the disc tray.
   Let me know If the disc tray still won't open

Got it, then let's try again to unlock it with this method:

1. Press and hold the STOP, HOME, and TOP MENU buttons using the supplied remote control.
2. When LOCKED or UNLOCKED appears on the display of the Blu-ray Disc player, release the buttons. It would help if you had aUNLOCKED status.

Try this, please:

1. Please turn off the Blu-ray Disc player and let it rest for 1 minute.
2. Turn the Blu-ray Disc player back on.
3. Immediately after POWER ON appears on display, press the STOP button
   on the front of the player.
4. Only use the STOP button on the front of the Blu-ray Disc player. The remote
   control won't work for this operation.
5. The disc tray should eject and the Blu-ray Disc player will turn off. If it doesn't eject, repeat the steps above.
6. It may be necessary to press the STOP button in the 4 steps two or three times.

Great! Now please, can you eject the disk and try to test the player without the disk?

Thank you! Let me know, what you will see.

Okay, can you now test with any other disk, please?

Are there any issues with the player now?

Great! I suggest checking with the initial first disk.

Glad to hear that.
Is there anything else I can do for you today?