Hello, thank you for using Howly.
Can you please tell me the brand and the model of your blue ray player?
Sony
Can you tell me more about the issue?
I opened it and put in a movie closed it nothing happens I tried to open it to see if it was the movie and it would not open
Is it currently powered on?
Yes
What troubleshooting have you done so far?
Tried to open it with remote and with bottoms nothing
Got it, before we proceed, I really need to know the model of the player. Can you please search for the sticker on the bottom or behind the player where it would indicate the model?
BDP8x370
4310807 2B
That's all the numbers I saw
Got it, that's all I need. Thank you!
Please, follow these steps to unlock your disk tray:
The disk is not playing and I don't have a system menu button
Got it, follow this then:
Perform a power reset
I have top menu and pop up menu options and home and return
It won't turn off
Got it, then let's try again to unlock it with this method:
Blank screen still on
Try this, please:
Got it open
Great! Now please, can you eject the disk and try to test the player without the disk?
Yes
Thank you! Let me know, what you will see.
Won't play says no disk
Okay, can you now test with any other disk, please?
Remote was not working put ne batties in now ok
Are there any issues with the player now?
So far so good
Great! I suggest checking with the initial first disk.
Ok
Working
Glad to hear that.
Is there anything else I can do for you today?
No but now I know if it locks up again what to do thank you
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