My Amazon Kindle Paperwhite device suddenly went off line a few days ago

My paperwhite kindle seem to be underthe impression that it is not connected to my Network. I have unplugged the whole network in our house and switched it back on but, although all other devices are up again and running, my Kindle is the same. It cannot recognise my network.

what sort of errors? It just ignores my request to connect.

No, it just goes back to the original page, whatever that is at the time.

Please give me a few moments and I will try this list of moves. Nearly finished....

Kindle is in process of re-starting.

It has finished. Two options..set up on this Kindle or setup with your phone..

Have chosen... on this device

There is a list of options including my network connection. I will try, once again to select my network connection on the list.

Now it wants a password. Am not ever sure if it wants my Wi Fi password or the one I originally chose for this device.

Here goes. This all looks familiar to me but here's hoping we are luckier this time. Will let you know when this has been done.

Am now about to click "connect"

Now there is a list my wifi network is ticked, will now click Next

Now request is for my email or phone number .. easy to do ... but next is my password. If this is treated as a new account, does that mean I need to concoct an entirely new password?

keep your fingers crossed please .. here goes

am responding to an OTP plsease wait

This is an entirely new page - thank goodness. says "Hello, Mr" then my correct wi fi details then "not Mr? I would like to put in Mr *****, my husband who is the only one in our household who uses this device.

Here is the whole thing ..
Hello, Mr

Welcome to your new Kindle Paperwhite Youre logged in nad connected to VM***** then a black block with "Next in it" then a blank line, then Not Mr?
Then use a different account

I can do this but want to know if, later on, I am asked for the name of the person who owns the device, Am not sure what is entered in my original account, so I wouldn't be able to confirm, or not.

Seems a lot better but am now bogged down with a page of advertising about special deals. Am not interested, 'have enough to deal with right now, will I just click no thanks?

Yet more confusing pages - this one is about audible and free 30 day trial. I can never know if offers are totally irrelevant to our needs. We both have sight

Next page looks more useful. about kindle experience..... Now they are on about Quick access to Settings with a Next option. Am getting more and more frazzled !!! Am just anxious to get onto the list of books my husband has ordered. Sorry, but I think these past few days have taken their toll on my confidence!!

Thank you. Wont keep you much longer but much more importantly - exactly what did you guide me thorough that was different to what I've been trying over and over again? Am right in guessing we simple wiped out our Account altogether and, what were the first few moves? Can you remember or am I getting you in the same mangled muddle as I am?

Well, thank you very much. I sincerely hope I don't have to go through all that again, ever. My husbands previous e-reader was one with a key pad on it and we never seemed to have as much trouble as this. Instead of "hiding" so much, all options were clearly laid out for us to find easily and view. Am really grateful to you. Good bye.

No, but am very grateful to you.