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My air-conditioning is not working because of our Honeywell home thermostat
Short summary:
- Press the FAN button and hold it. Press and hold the UP arrow button without releasing the FAN button.
- Keep holding both buttons for 5-10 seconds.
- Release both buttons and press the first button from the right.
- Keep holding the button until you see 39 displayed on the screen.
- Use the DOWN arrow keys to bring the number to 0.
- Press on DONE, you will see the WiFi setup blinking off the screen top.
Hello, thank you for using Howly.
Do you know the exact model of your Honeywell thermostat?
Where would that be
Please, check the area around the batteries.
It doesn't have batteries
Got it, do you have the ID card for your thermostat?
The last person when we had the same issue, He told us to change numbers on the thermostat to reset itself
In order to adjust my instructions for you, it would be helpful to know what model do you have. Grasp the thermostat with the fingers of your hand on the top and your thumb on the bottom and try pulling the thermostat directly off the wall plate. If it does not separate you will need to refer to your owners guide as to how it removes from the wall. After removing the thermostat, flip it over and look for the model number, which is printed on the back of the case, starting with the group of letters.
Anattel 02175-21-12924
Thank you!
So, heating and cooling also don't work from your thermostat, yes?
Yes, the last guy made us put in#s from the thermostat to reset itself
Got it.
Let's try the following to reset your device:
- Press the FAN button and hold it. Press and hold the UP arrow button without releasing the FAN button.
- Keep holding both buttons for 5-10 seconds.
- Now release both the button and press the first button from the right.
- Keep holding the button until you see 39 displayed on the screen.
Let me know when you have done it.
I'm on the first button on the right to change it to 39 and it's not letting me do it the fan is on not the air conditioner
Okay, so you have completed all the steps, except 4, correct?
Yes
Can you, please, try the steps again?
Sure
Let me know if you have the same issue.
Ok I have it on 39
Good!
- Now, use the DOWN arrow keys to bring the number to 0.
- Press on DONE, and you will see the WiFi setup blinking off the screen top.
Yes
Done that?
The air seems to be working
Okay, good!
Do you have any additional questions I can help you with?
No he's been very helpful thank you so much
Thank you too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
You too
I appreciate it.
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