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Mobile data and sim card switched off how do i turn it back on
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please clarify, what mobile carrier do you have?
oppo x5
id mobile
Thank you
Do you have unpaid bills with ID mobile?
Okay, was your sim card activated before? Or you have a new one?
my sim card was activated when i bought the phone
To turn mobile data on:
- Slide two fingers downwards starting from the top of the screen.
- Press the mobile data icon to turn the function on or off.
- Press the Home key to return to the home screen.
Are you able to make a calls?
wont let me tur it on
no
When you tap on mobile data it doesn't turn on?
thats right
Now I see
Have you tried to restart your phone?
tried to switch sim card and data it just says no sim and not set
I recommend you eject a sim card. Please clean the sim card as well as the SIM slot and try again
still working
Okay, let me know then please
removed card and gave it another clean reinserted andata nd sim still wont turn back on
Do you have another sim card or another phone to check?
May I know please what is your post code
I'll check for the coverage
*****
Thank you. Your area has ID mobile coverage at this moment
If your SIM still doesn’t appear to be working, follow these troubleshooting steps:
- Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode.
- Check that the SIM card is inserted correctly.
- Restart your device.
- Turn off your device, remove your SIM, and clean it using a microfiber cloth. Then re-insert it and try
again. - Try the SIM card in another phone, and test the connection in a few locations to see if the SIM connects.
Also please try turning your mobile data on with Oppo:
- Go to [Settings]
- Tap on [SIM card & mobile data]
- Toggle [Mobile Data] on
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