Updated: March 12, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

Locked out my kindle paperwhite no reponse

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me what you currently see on your Kindle when you try to use it?


Customer Replay

founten pen tops

So the screen is just frozen, is that correct?

Customer Replay


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Gotcha, thank you!
Please try follow these instructions:

  1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
  2. Continue holding the power button for 40 seconds, then release.
Customer Replay


Let me know once you're done :)

Customer Replay

kindle now working lost book but thankyou

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

how to get book back thanks

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One other quick way to find something on your Kindle is with the Search box at the top. If you know the book name, author, or another keyword, pop it into the Search field.

Customer Replay

got it back thankyou wish you well

Awesome! I am very happy to hear that :)
Do you have any additional questions I can help you with?

Customer Replay

not at the moment thanks

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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