Locked out my kindle paperwhite no reponse

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Could you please tell me what you currently see on your Kindle when you try to use it?

So the screen is just frozen, is that correct?

Gotcha, thank you!
Please try follow these instructions:
1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
2. Continue holding the power button for 40 seconds, then release.

Let me know once you're done :)

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

One other quick way to find something on your Kindle is with the Search box at the top. If you know the book name, author, or another keyword, pop it into the Search field.

Awesome! I am very happy to hear that :)
Do you have any additional questions I can help you with?

Thank you for chatting with us today!
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