Created: October 17, 2022

I’ve been logged out of my Instagram account and can’t seem to enter back in through any device

Last Edit: November 17, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
What exactly went wrong?
Did you forget your password?
Customer Reply
No. I’ve been entering the correct password.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I see
Customer Reply
when I’m trying to log in I get a massage saying “there is a problem with your request”
I’ve downloaded an app to track unfollowers and as I’ve signed in to it, Instagram signed me out
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got you
Customer Reply
since I deleted the app but I still can’t seem to enter my account
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have a Facebook account connected to your Instagram account?
Customer Reply
Yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great
Please try signing into your Instagram account using Facebook:
- Log in to your Instagram account using your preferred web browser.
- Navigate to your Account Settings and delink your Facebook account if it's already connected.
- Clear data of your Instagram phone application.
- Use Facebook to log in to on Instagram.
Customer Reply
I don’t understand
I can’t log in through any device, I’m trying
As I try through a different device, it sends a code to my phone.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Customer Reply
as I enter the code, it says it’s the wrong code
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Did you make sure you entered the last code from the list of texts?
Customer Reply
yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it
Customer Reply
Please, try to flip the code when you enter the received one. For example, if you get 123 456 then you should type: 456 123
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok it worked
what now?
Customer Reply
Great
Did you get into the account?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
yes
Customer Reply
Excellent!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have any additional questions I can help you with, *****?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2033602
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you!
Customer Reply
How do I get in through my phone now?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Try the same thing on your phone
Do you have an Instagram app installed on the phone?
Customer Reply
yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Good
Open the app, enter your credentials, see if you can log into the account
Customer Reply
It worked, thank you so much!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You're always welcome, *****!
Is there anything else I can do for you today?