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I’ve been logged out of my Instagram account and can’t seem to enter back in through any device
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
What exactly went wrong?
Did you forget your password?
No. I’ve been entering the correct password.
I see
when I’m trying to log in I get a massage saying “there is a problem with your request”
I’ve downloaded an app to track unfollowers and as I’ve signed in to it, Instagram signed me out
Got you
since I deleted the app but I still can’t seem to enter my account
Do you have a Facebook account connected to your Instagram account?
Yes
Great
Please try signing into your Instagram account using Facebook:
- Log in to your Instagram account using your preferred web browser.
- Navigate to your Account Settings and delink your Facebook account if it's already connected.
- Clear data of your Instagram phone application.
- Use Facebook to log in to Instagram.
I don’t understand
I can’t log in through any device, I’m trying
As I try through a different device, it sends a code to my phone.
as I enter the code, it says it’s the wrong code
Did you make sure you entered the last code from the list of texts?
yes
Got it
Please, try to flip the code when you enter the received one. For example, if you get 123 456 then you should type: 456 123
Ok it worked
what now?
Great
Did you get into the account?
Excellent!
Do you have any additional questions I can help you with, *****?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2033602
Thank you!
How do I get in through my phone now?
Try the same thing on your phone
Do you have an Instagram app installed on the phone?
yes
Good
Open the app, enter your credentials, see if you can log into the account
It worked, thank you so much!
You're always welcome, *****!
Is there anything else I can do for you today?
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