Created: January 9, 2023

It telling me something wrong with my account

It say fix this on the web
Last Edit: January 9, 2023
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Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Customer Reply
i went to sign into my Xbox 1 and fix this on the web came up
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok, can you send me the image of this error, *****?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1780790
Just sent it
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Thank you, I got it.
First, please go on your computer or phone to --> account.live.com
And try to log in to your account there. Let me know about the results
Customer Reply
Signed in
its said it was blocked
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
On account.live.com/ ?
Customer Reply
I did what it said and now it’s unblocked
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Great, did you update security info, right?
Then you can go back to your Xbox, restart it and try to sign in again to your account.
Customer Reply
Yeah
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
👍
Let me know when you're done.
Customer Reply
it worked thanks
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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