Updated: March 22, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

It telling me something wrong with my account

It say fix this on the web

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

i went to sign into my Xbox 1 and fix this on the web came up


Ok, can you send me the image of this error, *****?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1780790
Just sent it

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Thank you, I got it.
First, please go on your computer or phone to --> account.live.com
And try to log in to your account there. Let me know about the results

Customer Replay

Signed in
its said it was blocked

On account.live.com/ ?

Customer Replay

I did what it said and now it’s unblocked

Great, did you update security info, right?
Then you can go back to your Xbox, restart it and try to sign in again to your account.

Customer Replay


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Let me know when you're done.

Customer Replay

it worked thanks

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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