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It telling me something wrong with my account
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
i went to sign into my Xbox 1 and fix this on the web came up
Ok, can you send me the image of this error, *****?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1780790
Just sent it
Thank you, I got it.
First, please go on your computer or phone to --> account.live.com
And try to log in to your account there. Let me know about the results
Signed in
its said it was blocked
On account.live.com/ ?
I did what it said and now it’s unblocked
Great, did you update security info, right?
Then you can go back to your Xbox, restart it and try to sign in again to your account.
Yeah
👍
Let me know when you're done.
it worked thanks
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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