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iPad is frozen and won't turn off
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So is the screen black?
no, it froze on an advertisement
What troubleshooting have you done so far?
i tried to turn it off so it would reset, but, it won't turn off. i don't know any other way to reset it
Have you tried the following:
- Press and hold either volume button and the top button until the power off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
To turn your device back on, press and hold the top button until you see the Apple logo.
i've tried, it won't power off
the slider button is not appearing
Let's try to restart an iPad with a Home button:
- Press and hold the top button until the power off slider appears.
- Drag the slider, then wait for 30 seconds for your device to turn off. If your device is frozen or
unresponsive, force restart your device. - To turn your device back on, press and hold the top button until you see the Apple logo.
as i said, it won't turn off, i've tried many times holding the button but the slider is not appearing
Ok. Got it
Can you connect your iPad to a computer?
not sure, i have a surface pro, which i'm using to talk to you, how would i connect the ipad to it?
Do you have cable with which you can connect it to your computer?
the charging cable
It will be ok
Do you have iTunes on your computer?
i don't think s/
should i go ahead and connect it to the computer?
Ok. First let's try to connect it via cable
ok, i connected it to the usb port and its saying it needs more power then usb port can supply
Is it charged?
yes, its plugged in
Ok. I see.
it keeps sending a notification about the power, what do i do?
Notifications on your computer?
yes about the device needing more power then the port can supply
Ok. Got it. Disregard this message
Check is you have iTunes on your computer
ok, i checked and i have itune on my phone so its probably on my ipad as well since it was copied
no, i don't thin i have it on my computer
If not, please download it
Do you remember your Apple ID?
yes, its my email
Ok. Then, please, install iTunes and we'll check your iPad from iTunes, *****
ok, its installed now
Then log in, please
i'm logged in now
Ok. Got it
what happens now?
- While your device is connected, follow the steps for your device:
- On your iPad without a Home button
- Press and quickly release the volume button closest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button until your device begins to restart.
- Keep holding the top button.
- On your iPad with a Home button: Press and hold both the Home button and the top button.
- Keep holding the button until you see the recovery mode screen.
- When you get the option to restore or update, choose Update.
ok, it seems to be working now, but, i didn't see any options to update or restore, it just came back on
So what do you see now on your iPad?
it was my home screen, but i just powered it off and back on to see if it would work and it did. now i'm back on the home screen
So can you use it normally right now?
yes, i think so, i'm able to sign on and open apps for games and things so it looks good
Ok. Great
thank you for your help!
We are glad that you have resolved your issue using Howly!
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