Created: December 31, 2022

iPad is frozen and won’t turn off

i can't' turn it off to reset it and the screen is frozen
Last Edit: January 6, 2023
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Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
So is the screen black?
Customer Reply
no, it froze on an advertisement
Jessica Miller
Jessica Miller Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
i tried to turn it off so it would reset, but, it won't turn off. i don't know any other way to reset it
Jessica Miller
Jessica Miller Tech Expert & Writer
Have you tried the following:
- Press and hold either volume button and the top button until the power off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
To turn your device back on, press and hold the top button until you see the Apple logo.
Customer Reply
i've tried, it won't power off
the slider button is not appearing
Jessica Miller
Jessica Miller Tech Expert & Writer
Let's try to restart an iPad with a Home button:

- Press and hold the top button until the power off slider appears.
- Drag the slider, then wait for 30 seconds for your device to turn off. If your device is frozen or
unresponsive, force restart your device.
- To turn your device back on, press and hold the top button until you see the Apple logo.
Customer Reply
as i said, it won't turn off, i've tried many times holding the button but the slider is not appearing
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok. Got it
Can you connect your iPad to a computer?
Customer Reply
not sure, i have a surface pro, which i'm using to talk to you, how would i connect the ipad to it?
Jessica Miller
Jessica Miller Tech Expert & Writer
Do you have cable with which you can connect it to your computer?
Customer Reply
the charging cable
Jessica Miller
Jessica Miller Tech Expert & Writer
It will be ok
Do you have iTunes on your computer?
Customer Reply
i don't think s/
should i go ahead and connect it to the computer?
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok. First let's try to connect it via cable
Customer Reply
ok, i connected it to the usb port and its saying it needs more power then usb port can supply
Jessica Miller
Jessica Miller Tech Expert & Writer
Is it charged?
Customer Reply
yes, its plugged in
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok. I see.
Customer Reply
it keeps sending a notification about the power, what do i do?
Jessica Miller
Jessica Miller Tech Expert & Writer
Notifications on your computer?
Customer Reply
yes about the device needing more power then the port can supply
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok. Got it. Disregard this message
Check is you have iTunes on your computer
Customer Reply
ok, i checked and i have itune on my phone so its probably on my ipad as well since it was copied
no, i don't thin i have it on my computer
Jessica Miller
Jessica Miller Tech Expert & Writer
If not, please download it
Do you remember your Apple ID?
Customer Reply
yes, its my email
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok. Then, please, install iTunes and we'll check your iPad from iTunes, *****
Customer Reply
ok, its installed now
Jessica Miller
Jessica Miller Tech Expert & Writer
Then log in, please
Customer Reply
i'm logged in now
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok. Got it
Customer Reply
what happens now?
Jessica Miller
Jessica Miller Tech Expert & Writer
1. While your device is connected, follow the steps for your device:
2. On your iPad without a Home button:
- Press and quickly release the volume button closest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button until your device begins to restart.
- Keep holding the top button.
3. On your iPad with a Home button: Press and hold both the Home button and the top button.
4. Keep holding the button until you see the recovery mode screen.
5. When you get the option to restore or update, choose Update.
Customer Reply
ok, it seems to be working now, but, i didn't see any options to update or restore, it just came back on
Jessica Miller
Jessica Miller Tech Expert & Writer
So what do you see now on your iPad?
Customer Reply
it was my home screen, but i just powered it off and back on to see if it would work and it did. now i'm back on the home screen
Jessica Miller
Jessica Miller Tech Expert & Writer
So can you use it normally right now?
Customer Reply
yes, i think so, i'm able to sign on and open apps for games and things so it looks good
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok. Great
Customer Reply
thank you for your help!
Jessica Miller
Jessica Miller Tech Expert & Writer
We are glad that you have resolved your issue using Howly!

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