Updated: March 23, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

iPad is frozen and won't turn off

i can't' turn it off to reset it and the screen is frozen

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
So is the screen black?

Customer Replay

no, it froze on an advertisement

What troubleshooting have you done so far?

Customer Replay

i tried to turn it off so it would reset, but, it won't turn off. i don't know any other way to reset it

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Have you tried the following:

  • Press and hold either volume button and the top button until the power off slider appears.
  • Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the top button until you see the Apple logo.

Customer Replay

i've tried, it won't power off
the slider button is not appearing

Let's try to restart an iPad with a Home button:

image

  • Press and hold the top button until the power off slider appears.
  • Drag the slider, then wait for 30 seconds for your device to turn off. If your device is frozen or
    unresponsive, force restart your device.
  • To turn your device back on, press and hold the top button until you see the Apple logo.
Customer Replay

as i said, it won't turn off, i've tried many times holding the button but the slider is not appearing

Ok. Got it
Can you connect your iPad to a computer?

Customer Replay

not sure, i have a surface pro, which i'm using to talk to you, how would i connect the ipad to it?

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Do you have cable with which you can connect it to your computer?

Customer Replay

the charging cable

It will be ok
Do you have iTunes on your computer?

Customer Replay

i don't think s/
should i go ahead and connect it to the computer?

Ok. First let's try to connect it via cable

Customer Replay

ok, i connected it to the usb port and its saying it needs more power then usb port can supply

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Is it charged?

Customer Replay

yes, its plugged in

Ok. I see.

Customer Replay

it keeps sending a notification about the power, what do i do?

Notifications on your computer?

Customer Replay

yes about the device needing more power then the port can supply

Ok. Got it. Disregard this message
Check is you have iTunes on your computer

Customer Replay

ok, i checked and i have itune on my phone so its probably on my ipad as well since it was copied
no, i don't thin i have it on my computer

If not, please download it
Do you remember your Apple ID?

Customer Replay

yes, its my email

Ok. Then, please, install iTunes and we'll check your iPad from iTunes, *****

Customer Replay

ok, its installed now

Then log in, please

Customer Replay

i'm logged in now

Ok. Got it

Customer Replay

what happens now?

  1. While your device is connected, follow the steps for your device:
  2. On your iPad without a Home button
  • Press and quickly release the volume button closest to the top button.
  • Press and quickly release the volume button farthest from the top button.
  • Press and hold the top button until your device begins to restart.
  • Keep holding the top button.
  1. On your iPad with a Home button: Press and hold both the Home button and the top button.
  2. Keep holding the button until you see the recovery mode screen.
  3. When you get the option to restore or update, choose Update.
image

Customer Replay


ok, it seems to be working now, but, i didn't see any options to update or restore, it just came back on

So what do you see now on your iPad?

Customer Replay

it was my home screen, but i just powered it off and back on to see if it would work and it did. now i'm back on the home screen

So can you use it normally right now?

Customer Replay

yes, i think so, i'm able to sign on and open apps for games and things so it looks good

Customer Replay

thank you for your help!

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