Updated: April 02, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I'm trying to register my camera on my mobile its asking me to input device password

it's saying its wrong

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What camera do you have?

Customer Replay

Anran model AR w602


So it is saying that the password is wrong, right?

Customer Replay

Yes I've tried ***** and *****
Its the input device password

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It the first time you try to connected it?
It wasn't connected before?

Customer Replay

No I had it connected on my other phone but its broken so can't access it

You see, the camera default User Name is admin, and default password is admin
Can you try this pass

Customer Replay

OK be right back

Customer Replay

No it's not working

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Customer Replay

I had it logged in threw my phone number on my old phone but can't remember my password and when I try and reset it its saying they couldn't reset my password
My number is *****

Have you tried to reset it?
It should go to default settings
And password ill go too
Press the reset key more than 3 seconds, and make sure the camera is keeping on power on.
The camera will restore the factory settings successfully about 60 seconds later.

Customer Replay

Yes when I try and reset the password it's asking me to put the tennis ball on the red dot and then on the rack n just telling me to rey again
I don't know where the reset button is on the camera I can't find it


Customer Replay

Just reset it

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Customer Replay


Wait 1 minute and try to connect

Customer Replay

Hi that's it all set thank you so much

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank x

I am so pleased to see your issue got resolved!

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