Updated: March 25, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I'm trying to get home internet, a hotspot, but everytime the app won't except my address

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What app are you refeffing to?

Customer Replay

The cricket app where you can get internet, hotspot


What error exactly you see in the app?

Customer Replay

It will n8a

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Customer Replay

It will not accept my address

Are you at the login screen of the app?

Customer Replay

It keeps saying update your address

Ok, got it
Please, follow the instructions below:

  1. Open your myCricket app and sign in.
  2. To access Account Settings, tap the gear icon located in the top right corner of the screen.
  3. Select the address, and follow the prompts to update it
Customer Replay

Ok I'll try anything

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Follow the instructions, please, and tell me if that fixed the issue

Customer Replay

Ok I'll have to come back

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
Then you can get back to me

Customer Replay

Ok, I'll give it a shot, thank you

Sure, you are welcome!
Is there anything else I can do for you today?

Customer Replay

Yeah, do all this stuff for me, lol

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I wish I can, *****

Customer Replay

Here I go wish me luck

I'm sure you will manage it :)

Customer Replay

Hope so

I will be here in case you have any other questions

Customer Replay

Ok. Bye

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Got it

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