Created: January 14, 2023

I’m trying to connect to the internet but nothing is happening

Last Edit: January 14, 2023
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Oliver Maslou
Oliver Maslou Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Nice to meet you, *****!
Can you please tell me what exactly are you trying connect to the internet?
Which device?
Customer Reply
I’m setting up asp desk top2721e hp
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Understood
Do you mean HP deskJet 2721e?
Customer Reply
I think so
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Got it!
Can you please tell me how have you tried to connect it to the internet?
Customer Reply
I’m on the let’s connect you to the network and have the provider on the page with connect when I press connect nothing is happening
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Can you please send me a screenshot?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
How to take a screenshot on your Mac. To take a screenshot, press and hold these three keys together: Shift, Command, and 3. If you see a thumbnail in the corner of your screen, click it to edit the screenshot.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2339985
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Understood
You need to select your Network and then enter the network's password.
Customer Reply
How do l select it I press enter and nothing is happening
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Could you please press "connect automatically" and then with your mouse press the "connect" button?
Customer Reply
I’ve moved the Arrow onto connect automatically and pressed enter but nothing happening
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Do you press enter on your keyboard?
Customer Reply
yes
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Understood.
Do you use a small square space to navigate the arrow?
Customer Reply
yes have done that
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Okay
And last question, do you have a mouse by any chance?
Customer Reply
yes
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Great!
Can you please use your mouse, navigate to the "connect" button and then on the mouse you need to press the left button.
It's called a left click.
Customer Reply
ok have done and it worked I’ve just going to enter security code
Oliver Maslou
Oliver Maslou Tech Expert & Writer
That would be the password from your Wi-Fi.
It can be located at the bottom of your router.
Customer Reply
Ok I’m connected thank you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
You are most welcome!
Is there anything else I can do for you today?
Customer Reply
not at the moment
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
great
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Bye!

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