Can you please send me a screenshot?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
How to take a screenshot on your Mac. To take a screenshot, press and hold these three keys together: Shift, Command, and 3. If you see a thumbnail in the corner of your screen, click it to edit the screenshot.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2339985

Oliver Maslou

Understood
You need to select your Network and then enter the network's password.

Customer Replay

How do l select it I press enter and nothing is happening

Oliver Maslou

Could you please press "connect automatically" and then with your mouse press the "connect" button?

Customer Replay

I’ve moved the Arrow onto connect automatically and pressed enter but nothing happening

Oliver Maslou

Do you press enter on your keyboard?

Customer Replay

yes

Oliver Maslou

Understood.
Do you use a small square space to navigate the arrow?

Customer Replay

yes have done that

Oliver Maslou

Okay
And last question, do you have a mouse by any chance?

Customer Replay

yes

Oliver Maslou

Great!
Can you please use your mouse, navigate to the "connect" button and then on the mouse you need to press the left button.
It's called a left click.

Customer Replay

ok have done and it worked I’ve just going to enter security code

Oliver Maslou

That would be the password from your Wi-Fi.
It can be located at the bottom of your router.

Customer Replay

Ok I’m connected thank you

Oliver Maslou

You are most welcome!
Is there anything else I can do for you today?

Customer Replay

not at the moment

Oliver Maslou

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!