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I'm new to xbox, and I have a problem with the update
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you want to update your Xbox console?
Yes
Just to be sure, what troubleshooting have you done so far?
You are my first
Could you tell me your Xbox model?
One
Thank you for the info, *****!
Could you answer my last question, have you already tried to update it?
Ok
Thank you so much!
On my TV screen saying there was a problem with the update
Do you see any error codes on your TV screen?
No. Just to contact yourself
Just to clarify, We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Xbox, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
Could you tell me if your console is already connected to your Wi-Fi network?
Ok
Let us try to unplug your router for 3 min and then plug it in back first
And then run an update one more time
It's just updated, thanks for your help
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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