Updated: March 17, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

I'm new to xbox, and I have a problem with the update

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you want to update your Xbox console?


Customer Replay


Just to be sure, what troubleshooting have you done so far?

Customer Replay

You are my first

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Could you tell me your Xbox model?

Customer Replay


Thank you for the info, *****!
Could you answer my last question, have you already tried to update it?

Customer Replay


Thank you so much!

Customer Replay

On my TV screen saying there was a problem with the update

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Do you see any error codes on your TV screen?

Customer Replay

No. Just to contact yourself

Just to clarify, We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Xbox, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
Could you tell me if your console is already connected to your Wi-Fi network?

Customer Replay


Let us try to unplug your router for 3 min and then plug it in back first
And then run an update one more time

Customer Replay

It's just updated, thanks for your help

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Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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