Updated: April 05, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I’m having trouble on Instagram

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

I can’t see my reels bonuses on Instagram I accidentally applied for badges & now I can’t see my bonuses


Have already enabled badges in the IG app?

Customer Replay

What’s that?

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You said that you applied for badges, didn't you?
Instagram badges are a feature which allow you to show support to creators during a live video. When you purchase a badge during a live video, a heart icon appears next to your name in the comments.

Customer Replay

Yes & I was ineligible.

Do you have a business or a creator account?

Customer Replay

& now that I want to check my monetize for my reels bonuses I can’t see them

Do you see the "Bonuses" option in the IG app?

Customer Replay


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What happens when you tap on it?

Customer Replay

It says badges
It used to say bonuses

Oh, thanks!
Looks like you have switched it to badges

Customer Replay

How to I switch it back to bonuses
Well to reels?

Could you please open Settings -> Creator -> Bonuses ?
On your IG app

Customer Replay

Yes I open setting & creator but I don’t see bonuses

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Do you see that option "Professional Dashboard" at the top of your account page?

Customer Replay

I see it oh my god 👏🏻

Open that, scroll down and you'll see "Bonuses" there

Customer Replay


Good! So your problem is solved?

Customer Replay

How do I get get rid of the badges

Tap the three dots at the bottom of the screen. Select Turn off badges.

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