Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
I can’t see my reels bonuses on Instagram I accidentally applied for badges & now I can’t see my bonuses
Have already enabled badges in the IG app?
No
What’s that?
You said that you applied for badges, didn't you?
Instagram badges are a feature which allow you to show support to creators during a live video. When you purchase a badge during a live video, a heart icon appears next to your name in the comments.
Yes & I was ineligible.
Do you have a business or a creator account?
& now that I want to check my monetize for my reels bonuses I can’t see them
Creator
Do you see the "Bonuses" option in the IG app?
Yes
What happens when you tap on it?
No
It says badges
It used to say bonuses
Oh, thanks!
Looks like you have switched it to badges
How to I switch it back to bonuses
Well to reels?
Could you please open Settings -> Creator -> Bonuses ?
On your IG app
Yes I open setting & creator but I don’t see bonuses
Do you see that option "Professional Dashboard" at the top of your account page?
Yes
I see it oh my god 👏🏻
Open that, scroll down and you'll see "Bonuses" there
Yes
Good! So your problem is solved?
How do I get get rid of the badges
Tap the three dots at the bottom of the screen. Select Turn off badges.
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