Resetting AldiMobile Password:
Adding Mastercard to AldiMobile Site:
Hello, thank you for using Howly.
To reset your AldiMobile password, please try the following:
ok I reset my pass word now I need to be able to add my mastercard to the site. Ill try to now
Great!
I went into the site selected the recharge plan I wanted but nothing happened
Could you specify, please, if have you tried it there > my.aldimobile.com.au/forgotpassword ?
yes I reset my password, went into the recharge Aldi plan page selected my plan but once Id selected it nothing happened
Oh, I see!
May I kindly ask you to send me a screenshot of what you see on that page, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image on your device. Then confirm sending.
i took it on my phone but i am talking to you on my laptop
In this case you can send the screenshot by the email
Please, send it to help@howly.com
ok sent
Thanks!
Could you specify, please, do you need to recharge the Mobile plan?
yes
$20 plan
Tell me, please, does anything happen while you are tapping the circle with "Mobile plans"?
no
Please, navigate to the Recharge section. This section is between the "Coverage" and "MyALDI Mobile"
im there
Great
In the recharge section, you will usually see various recharge options or denominations. Choose the recharge amount that suits your needs or select a custom recharge amount if available
ok I have updated my payment method ... it wouldn't process it before ... perhaps I tried too soon in the first instance and the site wasn't ready. it seems to have worked this time Thanks
I am really glad to hear that!
you have been very helpful.
Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Have a great one!
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