Updated: June 16, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

Im having trouble logging in Aldi mobile account, it won't accept my password

Short summary:

Resetting AldiMobile Password:

  1. Open a web browser and go to my.aldimobile.com.au/forgotpassword/.
  2. On the password reset page, enter your phone number.
  3. Click on "Send link" to receive a password reset link.
  4. Follow the instructions provided in the link to reset your password.

Adding Mastercard to AldiMobile Site:

  1. Log in to your AldiMobile account using your newly reset password.
  2. Once logged in, navigate to the recharge section. It is usually located between the "Coverage" and "MyALDI Mobile" sections.
  3. In the recharge section, you will see various recharge options or denominations.
  4. Choose the recharge amount that suits your needs or select a custom recharge amount if available.
  5. Look for the option to update your payment method. It may be labeled as "Payment Method" or "Add Card."
  6. Follow the on-screen instructions to add your Mastercard as the payment method.
  7. Enter the required information, such as your card number, expiration date, and security code.
  8. Confirm and save your payment method.
Top answer

Hello, thank you for using Howly.
To reset your AldiMobile password, please try the following:

  1. Go to my.aldimobile.com.au/forgotpassword/
  2. Enter your phone number and press Send link
  3. Follow the on-screen instructions in the link.
Customer Replay

ok I reset my pass word now I need to be able to add my mastercard to the site. Ill try to now

Customer Replay

I went into the site selected the recharge plan I wanted but nothing happened

Could you specify, please, if have you tried it there > my.aldimobile.com.au/forgotpassword ?

Customer Replay

yes I reset my password, went into the recharge Aldi plan page selected my plan but once Id selected it nothing happened

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Oh, I see!
May I kindly ask you to send me a screenshot of what you see on that page, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image on your device. Then confirm sending.

Customer Replay

i took it on my phone but i am talking to you on my laptop

In this case you can send the screenshot by the email
Please, send it to help@howly.com

Customer Replay

ok sent

Could you specify, please, do you need to recharge the Mobile plan?

Customer Replay

$20 plan

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Tell me, please, does anything happen while you are tapping the circle with "Mobile plans"?

Customer Replay


Top answer

Please, navigate to the Recharge section. This section is between the "Coverage" and "MyALDI Mobile"

Customer Replay

im there

In the recharge section, you will usually see various recharge options or denominations. Choose the recharge amount that suits your needs or select a custom recharge amount if available

Customer Replay

ok I have updated my payment method ... it wouldn't process it before ... perhaps I tried too soon in the first instance and the site wasn't ready. it seems to have worked this time Thanks

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I am really glad to hear that!

Customer Replay

you have been very helpful.

Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Have a great one!

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