Created: December 20, 2022

I’m having issues with my camera sending me notifications that it took a photo but I can’t view the image

When I open the app it says no photos found. But when I pull the camera and Sim card the photos are on the Sim card. Any assistance would be appreciated
Last Edit: January 6, 2023
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Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
I'm having issues with My link micro s lte it sends me notifications but I can't view the images in the app. I pulled the camera and the pictures are saved on the SD card but I can't view them from my phone. I moved the camera to different locations with great signal and it does the same thing.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Are you talking about the Spypoint camera?
Customer Reply
Yes
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Specify your camera model, please
Customer Reply
Link micro s lte
LTE
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Specify what the notification from your camera says
Customer Reply
Says 1 photo sent
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
I see.
Customer Reply
When I click on the notification it route me to the app and the app says no photos found
But when I pulled the camera and SD card and plugged the SD card Into the computer the pictures are saved on the SD card
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
I see, so you can see the pictures from the computer?
Customer Reply
Yes
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Got it.
Customer Reply
Ok thanks
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Sure, could you please tell me if you were able to see the images from the app before?
Customer Reply
No I activated the camera mid week last week and it's been this way since I activated
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Got you, thanks for the details.
Customer Reply
I moved the camera and tried it in different areas with better cell service and it does the same thing
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Is the signal strength better now?
Do you see the percentage?
Customer Reply
Yes it was at 50% in the field
It's currently off
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
The camera is off?
Customer Reply
Right now yes but i had it on here with me and signal % was 90 and still not sending pics to the app
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Got you, did you check for any firmware update?
Customer Reply
Tried calling spypoint 3 separate times for support and sat on hold for over an hour each time with no answer
I have not checked for an update yet but I can do that now
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
I see, so sorry to hear about your experience L Many customers say that Spypoint customer service is hard to reach for some reason.
This is the latest version available: V1.18.13-29
Please check what version do you have on your camera.
Customer Reply
Mine says it's running on v1.18.13-31
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
got you, do you also see the date?
Customer Reply
Last installation date = today's date
11/9/22
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
I see.
On the official website, it says that this version has improved photo transmissions.
Customer Reply
So.... I just logged out of the app and back in and all of my photos just popped up 😂
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Did you force close the app or sign out of the account and back in?
Customer Reply
Sign out and logged back in
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
I see, great work! Looks like there was some sort of sync issue, then :)
Do you have any additional questions I can help you with as of yet?
Customer Reply
Not at this time im going to turn the camera back on and see if it continues to send new images
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Ok, please let me know how it goes!
Customer Reply
Ok, thanks

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