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I'm having issues with my camera sending me notifications that it took a photo but I can't view the image
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I'm having issues with My link micro s lte it sends me notifications but I can't view the images in the app. I pulled the camera and the pictures are saved on the SD card but I can't view them from my phone. I moved the camera to different locations with great signal and it does the same thing.
Are you talking about the Spypoint camera?
Yes
Specify your camera model, please
Link micro s lte
LTE
Specify what the notification from your camera says
Says 1 photo sent
I see.
When I click on the notification it route me to the app and the app says no photos found
But when I pulled the camera and SD card and plugged the SD card Into the computer the pictures are saved on the SD card
I see, so you can see the pictures from the computer?
Yes
Got it.
Ok thanks
Sure, could you please tell me if you were able to see the images from the app before?
No I activated the camera mid week last week and it's been this way since I activated
Got you, thanks for the details.
I moved the camera and tried it in different areas with better cell service and it does the same thing
Is the signal strength better now?
Do you see the percentage?
Yes it was at 50% in the field
It's currently off
The camera is off?
Right now yes but i had it on here with me and signal % was 90 and still not sending pics to the app
Got you, did you check for any firmware update?
Tried calling spypoint 3 separate times for support and sat on hold for over an hour each time with no answer
I have not checked for an update yet but I can do that now
I see, so sorry to hear about your experience L Many customers say that Spypoint customer service is hard to reach for some reason.
This is the latest version available: V1.18.13-29
Please check what version do you have on your camera.
Mine says it's running on v1.18.13-31
got you, do you also see the date?
Last installation date = today's date
11/9/22
I see.
On the official website, it says that this version has improved photo transmissions.
So.... I just logged out of the app and back in and all of my photos just popped up 😂
Did you force close the app or sign out of the account and back in?
Sign out and logged back in
I see, great work! Looks like there was some sort of sync issue, then :)
Do you have any additional questions I can help you with as of yet?
Not at this time im going to turn the camera back on and see if it continues to send new images
Ok, please let me know how it goes!
Ok, thanks
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