Updated: April 04, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I'm having difficulties. Can you please help?

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
How may I help you today?

Customer Replay

You too.
Well, originally I opened the Stan TV app. Thern I think it lapsed, and my daughter Lisa who I co-reside with restarted it. She attempted to cancel her subscription but it now seems that our two accounts are current and its a real mess sorry to say. Me subscription needs re-activating.


Understood you.
Let's do the next things step by step.

  • Head over to stan.com.au and log in to your account where you will be prompted to reactivate. Agree to the Ts & Cs, and click on either Reactivate with existing payment method or Reactivate with new payment method.
Customer Replay

My daughter is just now getting that up to continue. Just a sec.

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Have your time.

Customer Replay

A dialogue box has just come up saying - Sorry an unexpected error occurred updating your payment method. Try a different payment method?
That is exactly the correct bank details I entered for the $1 to pay for this help fee.

Could you, please, check what payment method have you been using before, so the information is still the same?

Customer Replay

Would that be because they are trying to collect the $21 monthly fee right now.

They are asking for the subscription fee at the moment?

Customer Replay

Okay my daughter is now transferring funds from her bank to that same account I provided. She has just done it. Its directly there. She says its gone through

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Do you have any additional questions I can help you with?

Customer Replay

Am I now on with Stan TV to watch?

That is better to check by yourself, as I am not capable of checking it manually for you, *****.

Customer Replay

Can you stand by by whilst I log in and try and do this step?

Of course, I will be here for you.

Customer Replay

Im in okay thanks so much Christine.

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You are welcome.

Customer Replay

It's already up and running.

Customer Replay

I feel like a double vodka now ha-ha

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay


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