- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
I'm having difficulties. Can you please help?
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
How may I help you today?
You too.
Well, originally I opened the Stan TV app. Thern I think it lapsed, and my daughter Lisa who I co-reside with restarted it. She attempted to cancel her subscription but it now seems that our two accounts are current and its a real mess sorry to say. Me subscription needs re-activating.
Understood you.
Let's do the next things step by step.
- Head over to stan.com.au and log in to your account where you will be prompted to reactivate. Agree to the Ts & Cs, and click on either Reactivate with existing payment method or Reactivate with new payment method.
My daughter is just now getting that up to continue. Just a sec.
Have your time.
A dialogue box has just come up saying - Sorry an unexpected error occurred updating your payment method. Try a different payment method?
That is exactly the correct bank details I entered for the $1 to pay for this help fee.
Could you, please, check what payment method have you been using before, so the information is still the same?
Would that be because they are trying to collect the $21 monthly fee right now.
They are asking for the subscription fee at the moment?
Okay my daughter is now transferring funds from her bank to that same account I provided. She has just done it. Its directly there. She says its gone through
Great!
Do you have any additional questions I can help you with?
Am I now on with Stan TV to watch?
That is better to check by yourself, as I am not capable of checking it manually for you, *****.
Can you stand by by whilst I log in and try and do this step?
Of course, I will be here for you.
Im in okay thanks so much Christine.
You are welcome.
It's already up and running.
Good.
I feel like a double vodka now ha-ha
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Bye
Bye!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
