Created: October 19, 2022

I’m doing the setup

And I've input things to the point where it asks for my email address, but there is no way to input letters. All I have is a simple remote
Last Edit: November 20, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Could you please provide me with more details about your issue?
Customer Reply
This is my first experience with Roku. Things seem to be working fine, but it is asking me to put my email address in a box on the screen, and I can't see how to do that. Earlier screens gave a matrix of numbers and letters, but this one just has an empty box, and the remote that came with Roku has no letters.
This is in order to get an activation link.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I got you.
Did you connect your Roku with the network?
Customer Reply
What network?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Wi-Fi network.
The internet connection.
Customer Reply
How do I do that? It doesn't seem to be included in the little brochure I'm looking at.
I did have to put in the code and password for my internet.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
So you connected your Roku with the internet?
Customer Reply
yes
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
What do you see on the screen at the moment?
Customer Reply
Activate your Roku player. Enter your email address.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Can you try to click on the row where you need to enter your email?
Customer Reply
I am living in another century. This is the matrix I was expecting, but couldn't get it. I should be ok now. Sorry to bother you with such a basic questions.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
That's okay. Don't worry.
Are you able to enter your email now?
Customer Reply
yes. It6
It's slow, but it's possible. Thanks.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Great!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Good evening
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You too! Goodbye.