Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I'm doing the setup

And I've input things to the point where it asks for my email address, but there is no way to input letters. All I have is a simple remote

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice to meet you.

Could you please provide me with more details about your issue?

Customer Replay

This is my first experience with Roku. Things seem to be working fine, but it is asking me to put my email address in a box on the screen, and I can't see how to do that. Earlier screens gave a matrix of numbers and letters, but this one just has an empty box, and the remote that came with Roku has no letters.
This is in order to get an activation link.


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I got you.
Did you connect your Roku with the network?

Customer Replay

What network?

Wi-Fi network.
The internet connection.

Customer Replay

How do I do that? It doesn't seem to be included in the little brochure I'm looking at.
I did have to put in the code and password for my internet.

So you connected your Roku with the internet?

Customer Replay


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What do you see on the screen at the moment?

Customer Replay

Activate your Roku player. Enter your email address.

Can you try to click on the row where you need to enter your email?

Customer Replay

I am living in another century. This is the matrix I was expecting, but couldn't get it. I should be ok now. Sorry to bother you with such a basic questions.

That's okay. Don't worry.
Are you able to enter your email now?

Customer Replay

yes. It6
It's slow, but it's possible. Thanks.

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Good evening

You too! Goodbye.

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