Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Nice to meet you, *****!
Nice to meet you.
Could you please provide me with more details about your issue?
This is my first experience with Roku. Things seem to be working fine, but it is asking me to put my email address in a box on the screen, and I can't see how to do that. Earlier screens gave a matrix of numbers and letters, but this one just has an empty box, and the remote that came with Roku has no letters.
This is in order to get an activation link.
I got you.
Did you connect your Roku with the network?
The internet connection.
How do I do that? It doesn't seem to be included in the little brochure I'm looking at.
I did have to put in the code and password for my internet.
So you connected your Roku with the internet?
What do you see on the screen at the moment?
Activate your Roku player. Enter your email address.
Can you try to click on the row where you need to enter your email?
I am living in another century. This is the matrix I was expecting, but couldn't get it. I should be ok now. Sorry to bother you with such a basic questions.
That's okay. Don't worry.
Are you able to enter your email now?
It's slow, but it's possible. Thanks.
Thank you for chatting with us today!
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You too! Goodbye.
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