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I would like to erase the information from my Tab A
Short summary:
- Open the Settings app and navigate to "Accounts."
- Remove any Google account listed.
- Go back to the Settings menu.
- Look for "Reset" or "Factory data reset."
- Select the reset option and confirm.
- Wait for the reset process to complete.
- Your tablet will reboot to its factory settings.
- Check your router for a sticker with the network password.
Hello, thank you for using Howly.
What information did you put into your new Samsung tablet?
Everything
So, do you want to reset your tablet to factory settings?
yes please
Ok!
In that case, please follow these steps:
- Turn off your tablet.
- Press and hold the Volume Up and Power buttons.
- Continue to hold the Volume Up and Power buttons until the Android Recovery screen appears then release both buttons.
And let me know what you see after that.
working on it
done
Do you see Recovery Screen currently?
don't know what it looks like but normal screen without any information
Understood, so currently is regular Desktop screen are displayed?
time clock back to zero
basically yes looks normal
Please open the Settings, we can reset it from there
ok in
Good, please check the Accounts option, do you have a Google account added there?
WHAT ARE ACCOUNT OPTIONS?
have to log back in....*sigh
Once you open Settings --> scroll through the list of settings locate - 'Accounts'
We need to remove the Google Account before reset, to ensure it will not ask for a password after reset
don't see google accout
Good!
In this case let's proceed with reset
Open "Settings" --> "General management" --> "Reset"
will reset work...? the "settings ....general manaagement does not exist
It may have another software version with a different path for reset
it may be called 'Factory data reset'
just says reset
Please select it, what options are shown after that?
reset all reset network
Select - 'Reset all'
reswtting
another question..can you tell me how to get to my network password?
It may be written on your router
Check the router for a sticker
thank you will ltry that
You're welcome, Gayle!
Please let me know if there is anything else I can do for you at the moment
I don't think so. Thank you for being so patient with me....have a nice day
Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Have a great one!
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