Hello, thank you for using Howly.
What information did you put into your new Samsung tablet?
So, do you want to reset your tablet to factory settings?
In that case, please follow these steps:
And let me know what you see after that.
working on it
Do you see Recovery Screen currently?
don't know what it looks like but normal screen without any information
Understood, so currently is regular Desktop screen are displayed?
time clock back to zero
basically yes looks normal
Please open the Settings, we can reset it from there
Good, please check the Accounts option, do you have a Google account added there?
WHAT ARE ACCOUNT OPTIONS?
have to log back in....*sigh
Once you open Settings --> scroll through the list of settings locate - 'Accounts'
We need to remove the Google Account before reset, to ensure it will not ask for a password after reset
don't see google accout
In this case let's proceed with reset
Open "Settings" --> "General management" --> "Reset"
will reset work...? the "settings ....general manaagement does not exist
It may have another software version with a different path for reset
it may be called 'Factory data reset'
just says reset
Please select it, what options are shown after that?
reset all reset network
Select - 'Reset all'
another question..can you tell me how to get to my network password?
It may be written on your router
Check the router for a sticker
thank you will ltry that
You're welcome, Gayle!
Please let me know if there is anything else I can do for you at the moment
I don't think so. Thank you for being so patient with me....have a nice day
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Have a great one!
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