Updated: June 14, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I would like to erase the information from my Tab A

I just put my information into a new Tab A but would like to erase it all

Short summary:

  1. Open the Settings app and navigate to "Accounts."
  2. Remove any Google account listed.
  3. Go back to the Settings menu.
  4. Look for "Reset" or "Factory data reset."
  5. Select the reset option and confirm.
  6. Wait for the reset process to complete.
  7. Your tablet will reboot to its factory settings.
  8. Check your router for a sticker with the network password.

Hello, thank you for using Howly.
What information did you put into your new Samsung tablet?


Customer Replay


So, do you want to reset your tablet to factory settings?

Customer Replay

yes please

In that case, please follow these steps:

  1. Turn off your tablet.
  2. Press and hold the Volume Up and Power buttons.
  3. Continue to hold the Volume Up and Power buttons until the Android Recovery screen appears then release both buttons.

And let me know what you see after that.

Customer Replay

working on it

banner 3

Do you see Recovery Screen currently?

Customer Replay

don't know what it looks like but normal screen without any information

Understood, so currently is regular Desktop screen are displayed?

Customer Replay

time clock back to zero
basically yes looks normal

Please open the Settings, we can reset it from there

Customer Replay

ok in

banner 6

Good, please check the Accounts option, do you have a Google account added there?

Customer Replay

have to log back in....*sigh

Top answer

Once you open Settings --> scroll through the list of settings locate - 'Accounts'
We need to remove the Google Account before reset, to ensure it will not ask for a password after reset

Customer Replay

don't see google accout

Top answer

In this case let's proceed with reset
Open "Settings" --> "General management" --> "Reset"

Customer Replay

will reset work...? the "settings ....general manaagement does not exist

banner 9

It may have another software version with a different path for reset
it may be called 'Factory data reset'

Customer Replay

just says reset

Please select it, what options are shown after that?

Customer Replay

reset all reset network

Select - 'Reset all'

Customer Replay

another question..can you tell me how to get to my network password?

It may be written on your router
Check the router for a sticker

Customer Replay

thank you will ltry that

You're welcome, Gayle!
Please let me know if there is anything else I can do for you at the moment

Customer Replay

I don't think so. Thank you for being so patient with me....have a nice day

Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Have a great one!

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