Created: November 18, 2022

I would like 2 cancel my subscription to Starz on roku

Last Edit: November 18, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you
Christine Tomas
Christine Tomas Tech Expert & Writer
To cancel the subscription for some channel on Roku, please:
1)Press Home on your Roku remote.
2)Highlight the channel you want to cancel.
3)Press Star on your remote to open the options menu.
4)Select Manage subscription.
5)To unsubscribe, select Cancel subscription.
6)To confirm, select Cancel subscription.
7)Select Done.
Customer Reply
It never had manage subscription, it has move channel, remove channel, and close. I pressed remove channel it says can't remove channel
Christine Tomas
Christine Tomas Tech Expert & Writer
Does it state why?
Customer Reply
No
Christine Tomas
Christine Tomas Tech Expert & Writer
Are you signed up on Starz web-site?
Customer Reply
I'm not sure
Christine Tomas
Christine Tomas Tech Expert & Writer
Could you please check?
Customer Reply
I signed in on roku
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay, I see.
Please, could you try to go through this link https://my.roku.com/account and see if you can cancel the subscription for Starz there?
Customer Reply
Sure! Where's the link?
Christine Tomas
Christine Tomas Tech Expert & Writer
https://my.roku.com/account
You can just click on the word link highlighted in blue
Customer Reply
I checked and it will not allow me to cabcel
Cancel
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you have Starz account?
Customer Reply
I have an account with Roku and who I'm subscribed to Starz
Christine Tomas
Christine Tomas Tech Expert & Writer
Did you see any errors when trying to cancel it on Roku?
Customer Reply
The reason I'm calling you is because I tried to get just Starz without Roku.
Starz Said I have cancer on my subscription with Roku starz
Christine Tomas
Christine Tomas Tech Expert & Writer
Sorry? Did you try here --> https://my.roku.com/account ?
Customer Reply
Yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Could you please tell me the exact text of the error?
Customer Reply
I haven't experienced any errors
Christine Tomas
Christine Tomas Tech Expert & Writer
You need to sign in to your Roku account and cancel the Starz subscription.
Can you try this from another device, if you are able to?
Customer Reply
Yes I can
Christine Tomas
Christine Tomas Tech Expert & Writer
Try the same process from another device, please.
Log in to Roku account and try to cancel Starz.
Customer Reply
Okay can you wait a minute please
Christine Tomas
Christine Tomas Tech Expert & Writer
Sure. Take your time.
Customer Reply
when I changed devices it let me cancel my subscription
Christine Tomas
Christine Tomas Tech Expert & Writer
Good. Thanks for letting me know.
Is there anything else I can help you with?
Customer Reply
Thank you for helping me solve my problem.
Christine Tomas
Christine Tomas Tech Expert & Writer
I was really glad to help.
Customer Reply
Okay you take care and be safe
Christine Tomas
Christine Tomas Tech Expert & Writer
Same for you, be well, *****.