Updated: April 03, 2023
210 Views
Was it helpful?
author
by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I would like 2 cancel my subscription to Starz on roku

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

Nice to meet you

author

To cancel the subscription for some channels on Roku, please:

  1. Press Home on your Roku remote.
  2. Highlight the channel you want to cancel.
  3. Press Star on your remote to open the options menu.
  4. Select Manage subscription.
  5. To unsubscribe, select Cancel subscription.
  6. To confirm, select Cancel subscription.
  7. Select Done.
Customer Replay

It never had manage subscription, it has move channel, remove channel, and close. I pressed remove channel it says can't remove channel

banner 3
author

Does it state why?

Customer Replay

No

author

Are you signed up on Starz web-site?

Customer Replay

I'm not sure

author

Could you please check?

Customer Replay

I signed in on roku

banner 6
author

Okay, I see.
Please, could you try to go through this link https://my.roku.com/account and see if you can cancel the subscription for Starz there?

Customer Replay

Sure! Where's the link?

author

https://my.roku.com/account
You can just click on the word link highlighted in blue

Customer Replay

I checked and it will not allow me to cabcel
Cancel

author

Do you have Starz account?

image

Customer Replay

I have an account with Roku and who I'm subscribed to Starz

banner 9
author

Did you see any errors when trying to cancel it on Roku?

Customer Replay

The reason I'm calling you is because I tried to get just Starz without Roku.
Starz Said I have cancer on my subscription with Roku starz

author

Sorry? Did you try here --> https://my.roku.com/account ?

Customer Replay

Yes

author

Could you please tell me the exact text of the error?

Customer Replay

I haven't experienced any errors

author

You need to sign in to your Roku account and cancel the Starz subscription.
Can you try this from another device, if you are able to?

Customer Replay

Yes I can

author

Try the same process from another device, please.
Log in to Roku account and try to cancel Starz.

Customer Replay

Okay can you wait a minute please

author

Sure. Take your time.

Customer Replay

when I changed devices it let me cancel my subscription

author

Good. Thanks for letting me know.
Is there anything else I can help you with?

Customer Replay

Thank you for helping me solve my problem.

author

I was really glad to help.

Customer Replay

Okay you take care and be safe

author

Same for you, be well, *****.

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/957db44e-3ea0-4fb3-bcdd-4aa2136c7000/width=80
Our expert Christine is online and ready to resolve your issues
1461 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Mary S.

Expert's Assistant

Mary S.

Welcome! How can I help you with your question?

Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info