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I would like 2 cancel my subscription to Starz on roku
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Nice to meet you
To cancel the subscription for some channels on Roku, please:
- Press Home on your Roku remote.
- Highlight the channel you want to cancel.
- Press Star on your remote to open the options menu.
- Select Manage subscription.
- To unsubscribe, select Cancel subscription.
- To confirm, select Cancel subscription.
- Select Done.
It never had manage subscription, it has move channel, remove channel, and close. I pressed remove channel it says can't remove channel
Does it state why?
No
Are you signed up on Starz web-site?
I'm not sure
Could you please check?
I signed in on roku
Okay, I see.
Please, could you try to go through this link https://my.roku.com/account and see if you can cancel the subscription for Starz there?
Sure! Where's the link?
https://my.roku.com/account
You can just click on the word link highlighted in blue
I checked and it will not allow me to cabcel
Cancel
Do you have Starz account?
I have an account with Roku and who I'm subscribed to Starz
Did you see any errors when trying to cancel it on Roku?
The reason I'm calling you is because I tried to get just Starz without Roku.
Starz Said I have cancer on my subscription with Roku starz
Sorry? Did you try here --> https://my.roku.com/account ?
Yes
Could you please tell me the exact text of the error?
I haven't experienced any errors
You need to sign in to your Roku account and cancel the Starz subscription.
Can you try this from another device, if you are able to?
Yes I can
Try the same process from another device, please.
Log in to Roku account and try to cancel Starz.
Okay can you wait a minute please
Sure. Take your time.
when I changed devices it let me cancel my subscription
Good. Thanks for letting me know.
Is there anything else I can help you with?
Thank you for helping me solve my problem.
I was really glad to help.
Okay you take care and be safe
Same for you, be well, *****.
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