Updated: April 03, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I would like 2 cancel my subscription to Starz on roku

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice to meet you

To cancel the subscription for some channels on Roku, please:

  1. Press Home on your Roku remote.
  2. Highlight the channel you want to cancel.
  3. Press Star on your remote to open the options menu.
  4. Select Manage subscription.
  5. To unsubscribe, select Cancel subscription.
  6. To confirm, select Cancel subscription.
  7. Select Done.
Customer Replay

It never had manage subscription, it has move channel, remove channel, and close. I pressed remove channel it says can't remove channel

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Does it state why?

Customer Replay


Are you signed up on Starz web-site?

Customer Replay

I'm not sure

Could you please check?

Customer Replay

I signed in on roku

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Okay, I see.
Please, could you try to go through this link https://my.roku.com/account and see if you can cancel the subscription for Starz there?

Customer Replay

Sure! Where's the link?

You can just click on the word link highlighted in blue

Customer Replay

I checked and it will not allow me to cabcel

Do you have Starz account?


Customer Replay

I have an account with Roku and who I'm subscribed to Starz

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Did you see any errors when trying to cancel it on Roku?

Customer Replay

The reason I'm calling you is because I tried to get just Starz without Roku.
Starz Said I have cancer on my subscription with Roku starz

Sorry? Did you try here --> https://my.roku.com/account ?

Customer Replay


Could you please tell me the exact text of the error?

Customer Replay

I haven't experienced any errors

You need to sign in to your Roku account and cancel the Starz subscription.
Can you try this from another device, if you are able to?

Customer Replay

Yes I can

Try the same process from another device, please.
Log in to Roku account and try to cancel Starz.

Customer Replay

Okay can you wait a minute please

Sure. Take your time.

Customer Replay

when I changed devices it let me cancel my subscription

Good. Thanks for letting me know.
Is there anything else I can help you with?

Customer Replay

Thank you for helping me solve my problem.

I was really glad to help.

Customer Replay

Okay you take care and be safe

Same for you, be well, *****.

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