Created: January 14, 2023

I was required to change my Apple password in order to get the phone unlocked

I had just changed my password a few weeks ago. I had to change it again in order to unlock my phone to activate it from xfinity to ATT
Last Edit: January 14, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
So now your iPhone accepts your new password?
Customer Reply
Yes it does. Since I didn't need to transport any information, I can get all my stored data now.
Ivy Davis
Ivy Davis Tech Expert & Writer
And what error do you get?
Customer Reply
Error is gone. The new password worked. Now I need to set up voice mail, correct?
Ivy Davis
Ivy Davis Tech Expert & Writer
Usually, the phone offers the next step. If it is to set up a voice, then you should set it up, *****
Customer Reply
But, it's not accepting my input in order to set up the voice mail.
What now?
Ivy Davis
Ivy Davis Tech Expert & Writer
Are you able to make a call?
Customer Reply
Yes
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, that's good, That means that your phone is activated.
You see, Voicemail is a carrier feature and they are the ones that set it up
Customer Reply
Now, how do I set up voice mail?
Ivy Davis
Ivy Davis Tech Expert & Writer
Please follow my instruction:
- From your wireless phone, press and hold 1 or the Voicemail key.
- Select your language preference.
- Create a 7 to 15-digit password.
- Select your preferred greeting.
- Listen to the brief voicemail tutorial.
Customer Reply
When it asked to set up voice mail, it wouldn't accept the number I input for it.
Ivy Davis
Ivy Davis Tech Expert & Writer
Let's check your settings:
- Go to Phone>Settings>Voicemail and make sure all details are legitimate.
- Check the voicemail number and service provider.
- If you find any incorrect settings, revert them to the original settings and save them
Customer Reply
I got it.
Ivy Davis
Ivy Davis Tech Expert & Writer
Do you have ATT account?
Customer Reply
Even though I have set up a PIN number and was given the that it was done, it will not let me into my voice mail. When did this become such a difficult thing to do?
t's telling me that the SIMPIN I entered is incorrect.
I am so perplexed by all of this. I've never been so directed to such a complex way to get my phone set up and working. I recorded an answer and everything. But, still the number I assigned doesn't work to get to my voice mail messages.
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, *****. Let's Confirm wireless coverage and signal strength
Customer Reply
OK
Ivy Davis
Ivy Davis Tech Expert & Writer
Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this:
1. Turn your phone off for 10 seconds and then back on.
2. Place a test call to 611.
3. Do one of the following:
- If the test call is successful, press and hold 1 to dial into the voicemail system.
- If your test call fails, confirm you have wireless coverage.
- If Visual Voicemail won't download, press and hold 1 to check your messages.
- If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off.
Customer Reply
holding down one doesn't.t work to get to voice mail
Ivy Davis
Ivy Davis Tech Expert & Writer
Please Go to Phone app> Voicemail > Set Up.
Customer Reply
Now the PIN sent to me won't work.
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, please reset your network settings, go to Settings > General > Reset > Reset Network Settings. This refreshes your network.
Customer Reply
I'm having no luck with this.
Ivy Davis
Ivy Davis Tech Expert & Writer
Have you tried already?
Customer Reply
Where is reset in the General settings
Ivy Davis
Ivy Davis Tech Expert & Writer
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Customer Reply
Is that "Transfer Reset iPhone"?
Ivy Davis
Ivy Davis Tech Expert & Writer
You should find Reset Network Settings, *****
Customer Reply
But that reset wll change all of my settings back to factory reset. hy would I have to do that just to set a password to get to my voice mail. None of this makes nay sense to me. Why v=can I nit set up a voice mail recovery without resetting to factory settings?
Ivy Davis
Ivy Davis Tech Expert & Writer
No, *****. I mean not factory reset of your phone
But to reset network settings
Customer Reply
Oh OK
Ivy Davis
Ivy Davis Tech Expert & Writer
Please try and let me know the result
Customer Reply
I rebooted my phone. I'll try that again
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, *****
Customer Reply
OK ~ It's rebooted again. Now go to voice mail?
Ivy Davis
Ivy Davis Tech Expert & Writer
Please try once again
Customer Reply
How do I call voice mail? The last time I held down the number one, it didn't work.
Ivy Davis
Ivy Davis Tech Expert & Writer
Tell me please what iPhone model do you have?
Customer Reply
iPhone 11
Ivy Davis
Ivy Davis Tech Expert & Writer
Got it, thank you
Then please do the following:
1. From the home screen, swipe up to access the Apps tray then scroll to and select
the visual voicemail app Visual Voicemail app.
2. Select NEXT.
Customer Reply
It's finally started working.
Ivy Davis
Ivy Davis Tech Expert & Writer
3. Select ACTIVATE VISUAL VOICEMAIL.
The voicemail, *****?
Customer Reply
which is the visual voicemail app?
Ivy Davis
Ivy Davis Tech Expert & Writer
Can you tell me what exactly started working?
Customer Reply
I received deleted voicemails
Ivy Davis
Ivy Davis Tech Expert & Writer
Can you check if you are able to receive voicemail?
Customer Reply
Does this mean that the Voice Mail 7 digit PIN number worked?
Ivy Davis
Ivy Davis Tech Expert & Writer
Yes, it means, *****
Customer Reply
Please call ***** and leave a voice mail saying 'this is Apple'
Ivy Davis
Ivy Davis Tech Expert & Writer
Currently, we don't have an option to communicate via calls. That is why I can not make a call. Please ask some of your friends or relatives to check it, *****
Customer Reply
Thank you. I just a voice mail from my Credit Union. Thank you for your help with this. I've never been through anything comparatively to this process. Setting up voice mail should be easy, not an arduous test of patience.
Ivy Davis
Ivy Davis Tech Expert & Writer
I'm glad that now you have a voicemail on your iPhone!
Is there anything else I can do for you today?

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