Updated: March 21, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I was required to change my Apple password in order to get the phone unlocked

I had just changed my password a few weeks ago. I had to change it again in order to unlock my phone to activate it from xfinity to ATT

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
So now your iPhone accepts your new password?


Customer Replay

Yes it does. Since I didn't need to transport any information, I can get all my stored data now.

And what error do you get?

Customer Replay

Error is gone. The new password worked. Now I need to set up voice mail, correct?

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Usually, the phone offers the next step. If it is to set up a voice, then you should set it up, *****

Customer Replay

But, it's not accepting my input in order to set up the voice mail.
What now?

Are you able to make a call?

Customer Replay


Ok, that's good, That means that your phone is activated.
You see, Voicemail is a carrier feature and they are the ones that set it up

Customer Replay

Now, how do I set up voice mail?

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Please follow my instruction:

  • From your wireless phone, press and hold 1 or the Voicemail key.
  • Select your language preference.
  • Create a 7 to 15-digit password.
  • Select your preferred greeting.
  • Listen to the brief voicemail tutorial.
Customer Replay

When it asked to set up voice mail, it wouldn't accept the number I input for it.

Let's check your settings:

  • Go to Phone>Settings>Voicemail and make sure all details are legitimate.
  • Check the voicemail number and service provider.
  • If you find any incorrect settings, revert them to the original settings and save them
Customer Replay

I got it.

Do you have ATT account?

Customer Replay

Even though I have set up a PIN number and was given the that it was done, it will not let me into my voice mail. When did this become such a difficult thing to do?
t's telling me that the SIMPIN I entered is incorrect.
I am so perplexed by all of this. I've never been so directed to such a complex way to get my phone set up and working. I recorded an answer and everything. But, still the number I assigned doesn't work to get to my voice mail messages.

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Ok, *****. Let's Confirm wireless coverage and signal strength

Customer Replay


Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this:

  1. Turn your phone off for 10 seconds and then back on.
  2. Place a test call to 611.
  3. Do one of the following:
  • If the test call is successful, press and hold 1 to dial into the voicemail system.
  • If your test call fails, confirm you have wireless coverage.
  • If Visual Voicemail won't download, press and hold 1 to check your messages.
  • If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off.
Customer Replay

holding down one doesn't.t work to get to voice mail

Please Go to Phone app> Voicemail > Set Up.

Customer Replay

Now the PIN sent to me won't work.

Ok, please reset your network settings, go to Settings > General > Reset > Reset Network Settings. This refreshes your network.

Customer Replay

I'm having no luck with this.

Have you tried already?

Customer Replay

Where is reset in the General settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Customer Replay

Is that "Transfer Reset iPhone"?

You should find Reset Network Settings, *****

Customer Replay

But that reset wll change all of my settings back to factory reset. hy would I have to do that just to set a password to get to my voice mail. None of this makes nay sense to me. Why v=can I nit set up a voice mail recovery without resetting to factory settings?

No, *****. I mean not factory reset of your phone
But to reset network settings

Customer Replay


Please try and let me know the result

Customer Replay

I rebooted my phone. I'll try that again

Ok, *****

Customer Replay

OK ~ It's rebooted again. Now go to voice mail?

Please try once again

Customer Replay

How do I call voice mail? The last time I held down the number one, it didn't work.

Tell me please what iPhone model do you have?

Customer Replay

iPhone 11

Got it, thank you
Then please do the following:

  1. From the home screen, swipe up to access the Apps tray then scroll to and select
    the visual voicemail app Visual Voicemail app.
  2. Select NEXT.
Customer Replay

It's finally started working.

    The voicemail, *****?
Customer Replay

which is the visual voicemail app?

Can you tell me what exactly started working?

Customer Replay

I received deleted voicemails

Can you check if you are able to receive voicemail?

Customer Replay

Does this mean that the Voice Mail 7 digit PIN number worked?

Yes, it means, *****

Customer Replay

Please call ***** and leave a voice mail saying 'this is Apple'

Currently, we don't have an option to communicate via calls. That is why I can not make a call. Please ask some of your friends or relatives to check it, *****

Customer Replay

Thank you. I just a voice mail from my Credit Union. Thank you for your help with this. I've never been through anything comparatively to this process. Setting up voice mail should be easy, not an arduous test of patience.

I'm glad that now you have a voicemail on your iPhone!
Is there anything else I can do for you today?

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