Created: December 20, 2022

I was listening to the radio on my phone and then I get a message I need to put in my password and open a new account?

Last Edit: January 6, 2023
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Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Could you please tell me which radio app are you using?
Customer Reply
why can't I get the music on my phone now?
SXM
Hanna Finley
Hanna Finley Tech Expert & Writer
Understood.
Customer Reply
It tells me to put in my e-mail, password and open a new account.
Hanna Finley
Hanna Finley Tech Expert & Writer
Sirius XM logs out their customer in order to keep their customers secure.
Please go to https://care.siriusxm.com/verifyaccount_initialView.action#_mainForm=verify and follow the instructions on-screen.
Customer Reply
I must be logged out, then
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
Let me know how it goes!
Customer Reply
it says on line account is not available down for maintenance
Hanna Finley
Hanna Finley Tech Expert & Writer
That means that currently their services are down for maintenance.
Please make sure to try to log into your account in approximately 30 minutes to 1 hour.
Customer Reply
do I go to the verify account that you just sent me?
Hanna Finley
Hanna Finley Tech Expert & Writer
First, please try to just log into your XM account, if that doesn't work then please try the link I have sent you.
Customer Reply
ok thanks
Hanna Finley
Hanna Finley Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no thanks
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
What if I have forgotten my password?
Hanna Finley
Hanna Finley Tech Expert & Writer
If you know your username (which might be your email address), you can use the Forgot Password function to reset your password. You will need to verify your identity by answering the security questions you previously set up.
Customer Reply
ok thanks
Hanna Finley
Hanna Finley Tech Expert & Writer
Anything else I can help you with?
Customer Reply
No thanks, I will try later to connect. Do I need to reload the app on my phone?
Hanna Finley
Hanna Finley Tech Expert & Writer
You can also try to reload the app, yes.
Customer Reply
ok thanks, I will quit bothering you now. If I have a problem I will call back Have a good day!
Hanna Finley
Hanna Finley Tech Expert & Writer
Absolutely!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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