Updated: March 26, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I was listening to the radio on my phone and then I get a message I need to put in my password and open a new account?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me which radio app are you using?

Customer Replay

why can't I get the music on my phone now?



Customer Replay

It tells me to put in my e-mail, password and open a new account.

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Sirius XM logs out their customer in order to keep their customers secure.
Please go to https://care.siriusxm.com/verifyaccount_initialView.action#_mainForm=verify and follow the instructions on-screen.

Customer Replay

I must be logged out, then

Let me know how it goes!

Customer Replay

it says on line account is not available down for maintenance

That means that currently their services are down for maintenance.
Please make sure to try to log into your account in approximately 30 minutes to 1 hour.

Customer Replay

do I go to the verify account that you just sent me?

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First, please try to just log into your XM account, if that doesn't work then please try the link I have sent you.

Customer Replay

ok thanks

Is there anything else I can do for you today?

Customer Replay

no thanks

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

What if I have forgotten my password?

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If you know your username (which might be your email address), you can use the Forgot Password function to reset your password. You will need to verify your identity by answering the security questions you previously set up.

Customer Replay

ok thanks

Anything else I can help you with?

Customer Replay

No thanks, I will try later to connect. Do I need to reload the app on my phone?

You can also try to reload the app, yes.

Customer Replay

ok thanks, I will quit bothering you now. If I have a problem I will call back Have a good day!

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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