I was listening to the radio on my phone and then I get a message I need to put in my password and open a new account?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Could you please tell me which radio app are you using?

Understood.

Sirius XM logs out their customer in order to keep their customers secure.
Please go to https://care.siriusxm.com/verifyaccount_initialView.action#_mainForm=verify and follow the instructions on-screen.

Let me know how it goes!

That means that currently their services are down for maintenance.
Please make sure to try to log into your account in approximately 30 minutes to 1 hour.

First, please try to just log into your XM account, if that doesn't work then please try the link I have sent you.

Is there anything else I can do for you today?

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

If you know your username (which might be your email address), you can use the Forgot Password function to reset your password. You will need to verify your identity by answering the security questions you previously set up.

Anything else I can help you with?

You can also try to reload the app, yes.

Absolutely!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!