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I was listening to the radio on my phone and then I get a message I need to put in my password and open a new account?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me which radio app are you using?
why can't I get the music on my phone now?
SXM
Understood.
It tells me to put in my e-mail, password and open a new account.
Sirius XM logs out their customer in order to keep their customers secure.
Please go to https://care.siriusxm.com/verifyaccount_initialView.action#_mainForm=verify and follow the instructions on-screen.
I must be logged out, then
ok
Let me know how it goes!
it says on line account is not available down for maintenance
That means that currently their services are down for maintenance.
Please make sure to try to log into your account in approximately 30 minutes to 1 hour.
do I go to the verify account that you just sent me?
First, please try to just log into your XM account, if that doesn't work then please try the link I have sent you.
ok thanks
Is there anything else I can do for you today?
no thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
What if I have forgotten my password?
If you know your username (which might be your email address), you can use the Forgot Password function to reset your password. You will need to verify your identity by answering the security questions you previously set up.
ok thanks
Anything else I can help you with?
No thanks, I will try later to connect. Do I need to reload the app on my phone?
You can also try to reload the app, yes.
ok thanks, I will quit bothering you now. If I have a problem I will call back Have a good day!
Absolutely!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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